Contact JustPlay: Earn Loyalty Rewards

Contact JustPlay Support


Company Name:

About: Welcome to JustPlay, the exclusive loyalty program for Gimica Games enthusiasts!
We've designed this program to reward you for doing what you love most - playing
your favorite Gimica games. Here's how it works: • PLAY GAMES, EARN LOYALTY
POINTS Complete levels and other achievements to earn loyalty points.



JustPlay Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit JustPlay Website

Privacy Policy: https://www.justplayapps.com/privacy-policy

Developer: JustPlay GmbH







23 Most reported problems 😔💔

4.7 out of 5
William F Gossage
2026-04-25

i try go through the cashout but ever time i do face thing it come up with a error. i done about ten time never has work. i have cash out three time before you all add this to cash out. i have $12.01 please send it to me by my paypal susan195120000@redacted

Shane Johnson
2026-04-03

I just had $3Nillion loyalty coins taken away from me and it started my coins over to zero non credited what is this mess going on? Why take my coins that I played and worked hard to get for?

Katherine Oviatt
2026-03-26

I did all my challenges and have been trying to press the claim reward button and I keep getting error message . Won't let me claim reward. This is not the first time. This is starred to make me just want to delete this app after have been telling people how great this app is , now I have to eat my words and tell them , I was wrong. Don't intall it because eventually you will have issues! Also the fa t that there is no way to contact customer support, as in via phone or email or actual chat. Its only bot which does not cover any real issues. Get it together.

TERRI CRISP
2026-03-24

I just finished first place in the $100000 tournament and just got a notice that I won $6 WHAT THE HECK were is the rest of the $100996.00 that you are saying is a prize

Antonio Jones
2026-03-01

Having problems cashing out

Sean Lavenduskey
2026-02-21

I accidentally set my cashout email as (seannomac@redacted) adding an extra "I" in Gmail. It's supposed to go to Seannomac@redacted. however, I can't access my cashout to change the email address.

Carol Shimek
2026-02-20

I have finished 2daily quests.Last night and this morning when I got rewards by pressing the button I received 0 dollars bot times.Can you tell me why this is happening

Tami
2026-01-19

Just play app keeps saying that the internet connection doesn’t work and solitaire versa doesn’t allow me to press any buttons.

Azley Hutcherson
2026-01-09

I'm not getting my funds when I win the game it been three days now. When can I see my funds come through for me.

Azley Hutcherson
2026-01-09

I haven't received my funds yet what is the hold up

Alice Scott
2025-12-22

I am not getting my cashout from playing Sugar Rush Adventure.

Cassy Meredith
2025-12-21

I have gotten lots of my moneys from you guys before now all of a sudden today you won't pass my facial recognition selfie part plz help me I jus want my moneys thnx

Richard Foster
2025-11-24

Your drop down menu doesnt cover all the problems we encounter. Why isnt there a keyboard so we can type our problem? My problem now isi havnt been able to cashout since 4:46 pm yesterday. I should have money built that i wasnt able to cash out with

Victoria Johansen
2025-11-16

I had 6.00 dollars on my just play it glitches and disappear

James Morrow
2025-11-16

How are Reward coins calculated?

Thomas Smeulders
2025-11-03

Hi I have several awards redeeming.. So they can go over to my PayPal... Some have been rejected. Thanks

Brandon Limberg
2025-09-23

Yes I am making a complaint because the server is down and I was about to cash out

Megan Hackney
2025-06-01

So the hex-match game I have already finished the hole game and it won't let me complete the challenges because I have already finished the game

David Riffle
2025-02-23

I have been playing games on your app Just Play Cashout every 3 hours, It let me cash out the first time, but now when i try to cash out every time I let it count down and when I hit cash out it jumps right back to 2 hours and 59. So far I have acumulated 8,097,212 in Mystery Coins and I have been trying and trying to cash out, I have even done what i was told to do but can not find any soultion. Please Help me!!

Benoit Tragnée
2024-07-21

Good morning I would like to know if your application can be installed on 4 cell phones per family. Because me and my three children installed Justplay and 2 of 4. after the 3 hour pass the conversion of coin into money, this is no longer true? and 1 no longer have the watch Video? can you help me tell me why? THANKS Benoit

iPhone 6s app doesn’t work at all.

2024-03-05

by TruCritk

Downloaded and got it to download two games I went to redeem and it’s just all blank. There’s nothing there at all. No options zilch.

Something’s wrong

2024-03-12

by Creelo James

Select payment method won’t load it’s just black screen

All earnings gone

2024-03-30

by Smoker3737

I have been having so much trouble with this app. This is the second time this has happened to me. The app was not working properly. So I deleted it and reinstalled it again. I had 7.55 in my loyalty account. Every single penny had disappeared. It took me almost three weeks to get that far. It started all over again from the beginning. And customer service is nonexistent. This would be a reason why I am with Mistplay. I sent them a message and asked for my earnings back. Let’s see how long and if they help me. (And if they put my earnings back. 7.55) I seriously doubt they will. Like before they did not help.




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