Contact Benjamin Support

by Johnny2458

I try to contact customer support many times to get my missing rewards and they just completely ignore me. Also I don’t care about your data, Having only 25-30 days to complete these pay to win games that drown you in ads every 5 seconds that waste even more of your time is insane. My very second game I tried to complete was Rise of Kingdoms which is a game like clash of clans and everybody knows that upgrading buildings and gathering resources takes a lot of time especially as a free to play player. The app was offering $930 to complete all the tasks and even though I spent over what was being offered in the game I still was not able to complete all the tasks within the time limit mind you I played the game for many hours a day AND they refused to give me my missing rewards because this stupid app just decides to stop tracking my progress so I wasted all that time and money for nothing . The time restrictions should just be completely removed so people can actually enjoy playing games rather than just rushing through them and having to waste money trying to complete them as fast as possible. Why don’t follow in the Fetch app foot steps, they have no time limit on any of their games so you can earn points without having to worry.

by Broke And Desperate

It mostly “kind of” works. Don’t bother with the surveys unless you like getting to 99%, getting redirected for your reward, and then experiencing survey crashes for which you’ll never be compensated. If you can get customer service, which can take a week or more, they’ll just blame the third party sponsors involved… which is convenient since your compensation comes through Benjamin and not the third party sponsors. Your time and information will be taken, but you’ll get nothing in return.

Games can take FAR longer than the 48 hours promised, and they will once again blame a third party instead of assuming responsibility.

Payouts are often interrupted for “fraudulent activity” investigations which can delay withdrawals indefinitely. I’m not saying you can’t get paid. I’m saying that they will fight you tooth and nail for every penny. Just be aware of what you’re getting yourself into with this one. It’s like trying to get a payout from an insurance company that’s not even beholden to a policy…

by Stealth0209

I have been trying for days to withdraw my money and now my account says it has suspicious activity so I can’t even get a gift card. Customer service texted back and said how can I help you I have explained the problem but I have gotten no reply and it’s been a day or so since I texted them back. Their customer service needs help really bad. Oh I almost forgot, you can put your bank account on the app and even after you do that they still need to verify your ID. So now on my second withdrawal my account is locked up (I understand verifying my ID once, but every time? Come on Benjamin, it would be awesome if someone else would play the games for me and send the money to my account and even withdraw it to my account )If they can’t verify you the second time you will have only one choice and that is to get a gift card. I didn’t sign up to this app for gift cards and now I have 32 dollars that I can’t get out. Next stop is trust pilot.