Contact Benjamin Support

by Wendiannajonez

I downloaded two games to try this app out and see if it would work before I really got into it. The first game never gave me any rewards as I passed levels. I contacted customer support and they gave me a dollar and some change for my trouble, said there was an issue, and suggested I not play that game anymore.

In the meantime, I had started a second game, and that one did not provide rewards either. I told the representative in the chat and they said to send screenshots. I attached the screenshots but never heard back. I tried checking in for a status and still never heard back. A week went by with no response. I then emailed customer service (instead of the chat) and asked for help that way. I emailed at 9:50 am. They responded over 12 hours later, about 12:30 am (after midnight) asking for screenshots. I wouldn’t mind about timing, except then they emailed an hour later (about 1:30 am) and asked if I was going to respond. I was asleep. Then they emailed at 2:30 am stating they were closing the ticket because I never responded. It took them 14+ hours to answer me, but then they gave me only two hours to respond, in the middle of the night.

I really thought this would be a good app, but I haven’t gotten any rewards from my two attempts and the customer service has been awful. I wanted to like this app - but how disappointing. I suggest not wasting your time, or I hope you have better luck than I did.

by Broke And Desperate

It mostly “kind of” works. Don’t bother with the surveys unless you like getting to 99%, getting redirected for your reward, and then experiencing survey crashes for which you’ll never be compensated. If you can get customer service, which can take a week or more, they’ll just blame the third party sponsors involved… which is convenient since your compensation comes through Benjamin and not the third party sponsors. Your time and information will be taken, but you’ll get nothing in return.

Games can take FAR longer than the 48 hours promised, and they will once again blame a third party instead of assuming responsibility.

Payouts are often interrupted for “fraudulent activity” investigations which can delay withdrawals indefinitely. I’m not saying you can’t get paid. I’m saying that they will fight you tooth and nail for every penny. Just be aware of what you’re getting yourself into with this one. It’s like trying to get a payout from an insurance company that’s not even beholden to a policy…

by Stealth0209

I have been trying for days to withdraw my money and now my account says it has suspicious activity so I can’t even get a gift card. Customer service texted back and said how can I help you I have explained the problem but I have gotten no reply and it’s been a day or so since I texted them back. Their customer service needs help really bad. Oh I almost forgot, you can put your bank account on the app and even after you do that they still need to verify your ID. So now on my second withdrawal my account is locked up (I understand verifying my ID once, but every time? Come on Benjamin, it would be awesome if someone else would play the games for me and send the money to my account and even withdraw it to my account )If they can’t verify you the second time you will have only one choice and that is to get a gift card. I didn’t sign up to this app for gift cards and now I have 32 dollars that I can’t get out. Next stop is trust pilot.