Contact Vampire Survivors

Contact Vampire Survivors Support


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About: Vampire Survivors is a roguelite time survival RPG game with minimalistic
gameplay. The supernatural indie phenomenon that lets you be the bullet hell
has arrived on mobile! Hell is empty, the devils are here, and there's no place
to run or hide.



Vampire Survivors Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Poncle



Verified email ✔✔

E-Mail: support@poncle.co.uk

Website: 🌍 Visit Vampire Survivors Website

Privacy Policy: https://poncle.net/privacyPolicy.html

Developer: Poncle




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https://twitter.com/poncle_vampire






3 Most reported problems 😔💔

4.6 out of 5

One thing that really ruins the fun

2023-07-25

by Gaspatchosoup

As an update I just updated the game and it added the DLC store. The button placement for that I don’t care for as it’s like they are shoving it in your face. Put it with the other buttons. The second thing and I know it’s a dollar but when you click on the DLC all it does is go to buy it. There is no description of what you are getting. I know it’s a buck and I like the game enough t support the devs I’m not gonna pay for something I have no idea what it is.
I really really like this game. Its entertaining and very addictive. The thing I don’t get and brings it down so much is double tap. What I mean is when you select your character and stage you have to double tap to accept your selection, when your playing the game you just hit your selection once when you level up. I have selected multiple incorrect items or items I don’t want do to this. At times I take my finger off my phone for a second and right when I touch my phone I level up and select something I don’t want. I think double tap needs to be on all options so this doesn’t happen. Or give us the option to as I might be in a small fraction that has this issue.

Wonderful way to pass time, one small problem

2023-08-01

by FluffyMaster64

While the game is wonderful and entirely faithful to the PC version, its true potential is severely overlooked. Touch screen based easter eggs would greatly compensate for the lack of the keyboard typing easter eggs of the pc version, and some unlocks need to be adjusted likewise.

I love how the mobile version is free; what would be a hilarious way to poke further fun at cash-grabs is a means to pay for or discount the DLC by watching a series of ads given its already low price, with a counter or progression bar showing how many more ads until completion.

I hope to see more improvements to both the pc and mobile versions, full of even more references to such games as Final Fantasy and Castlevania, with perhaps new references to things like Touhou or Metal Gear.

incredibly fun… except for the crashes

2023-08-08

by Deeplydreaming

Starting by saying that I downloaded this game in February, and back then I would have rated it a 5, and should have, because it’s a great game for the price of free. Hours and hours of fun gameplay that incentivizes completion and exploration. Occasionally the app would crash when tabbing out, causing lost progress, but it didn’t occur often enough for it to hinder the otherwise addicting design. I bought the Moonspell DLC happy to support the devs, and it was well worth it, but the app started to crash more often while in-app. Now, after downloading the new DLC I cannot play more than a few seconds of any level without it crashing. It’s a shame because I would recommend it, but the mobile port clearly needs polishing.


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  4. If you are a Vampire Survivors customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Vampire Survivors.


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