NCG Cinemas Reviews

Previous app or version of NCGCinemas worked fine, but everyone involved in the current app needs to be fired and sent back to kindergarten because even kindergarteners these days could design an app that is better laid out and functions better. Can’t login, where are the movies? (I know you scroll down on the Home Screen but it is no intuitive and nothing tells you to, why not just have a tab that says “showtimes” why is that so hard) there’s no “cart” icon or any way to get to your cart. If you go in NCGCinemas and select tickets and then realize you’re not logged in (if you’re lucky enough to be able to log in) then once you log in the seats are locked even though you are the one who selected them but now you can’t purchase them. This is quite possibly the absolute worst piece of garbage app I have ever seen and that’s saying something!

No way to return to your cart. NCGCinemas does not let go of the seats after 10 minutes. So many reviews on this issue, why is it not fixed?????

The new app is nothing but frustration. I want to be able to see what movies are playing two and three days in advance. That’s basically impossible. It’ll show movies that are supposedly current but you click on it to see times and it says it’s not available. Makes me want to find a different theater to go to. I’m very disappointed that I bought the bucket for the year for popcorn I’m not going to get my money’s worth for it.

App is difficult to use, very limited in its function, no Apple Pay, not easy way to get in a credit card. Worst of all you are able to order tickets online but have to call an individual theater to cancel the tickets. Just like the in person experience, the theater chain’s app was designed to nickel and dime their customers into submission.

Thank goodness my Emagine and AMC apps work. It is worth driving an extra 30 minutes to get a decent app and theater experience.

The old app, despite some glitches here and there, worked well. I was able to scan and earn points, receive rewards, and view showtimes.

This new app does absolutely nothing! I can’t access anything and just keep getting the error message that something went wrong, please try again. This is even when I just try to open NCGCinemas . I have refreshed, uninstalled, reinstalled, logged in and out, and made sure it was updated. Absolutely nothing works!!!!!

PLEASE bring back the old app, it was PERFECT!

This new one feels like it was made in 2003.

No other way to put it other than NCGCinemas is bad. App looks like it was designed for iOS 2 from 2008.

Along with all the other complaints, can you stop with all of the fixed navs? You are giving me 1 inch to view the movie showtimes.

The devs took an OK app and made it worse. Not sure what this overhaul was all about but it’s not much more confusing to use. I should at least be able to simply find my movie ticket when I open NCGCinemas . Instead it’s buried somewhere in the outer ends of the universe.

After you leave NCGCinemas when signed into your account, NCGCinemas automatically signs you out. So you could be off NCGCinemas for 10 seconds and you won’t be signed into your account when back into NCGCinemas .

As of this writing, almost nothing in the about works. The thing that do work provide exceptionally poor user experience.
The final straw is that logging into one’s account is impossible. Even after resetting the password, dumping NCGCinemas and reinstalling, logging in fails with an error that implies the user is the idiot in the relationship.

In addition to other issues in reviews, after selecting seats and switching to a different tab I can’t go back and finish my order with the same seats. They’re grayed out but there’s no way for me to finish my order. Not having a cart/order menu is an issue. Also my rewards aren’t loading. I used to always get a few bucks off every ticket sale and now I don’t.

Hard to navigate. Won’t keep my preferred theater setting. Still hasn’t given me points for my last order. Also the points from my old account haven’t transferred over in spite of my asking the people at the local NCG to do the transfer and emailing support. The last app wasn’t perfect but it functioned a whole lot easier than this and my points updated very quickly.

I was looking for purchased tickets, they are located under Rewards, why?

I’ve reached out nearly every time I purchase tickets that you can’t login to the rewards program on NCGCinemas or on the website and they still haven’t fixed it. It stopped working when they moved to this new app and I haven’t been earning rewards since.

No cart, no back button from movie, does not keep you logged in. Your member card is hidden; it should be in the menu.

We frequent two different NCG theaters. The last 2-3 times I tried to log in to use NCGCinemas for tickets, it tells me my log in info is wrong! Last time, I had to actually run to the theater which is not close to my house to buy tickets so our group could sit together! Today, I picked two tickets and it wouldn’t let me log in but it kept the seats in my “cart” so when I tried to buy them on the website instead of NCGCinemas , the tickets showed unavailable. I finally had to forego buying the tickets with my login which meant I earned no points and could not use points earned. Figure out the bugs with your app PLEASE!

The interface is rather clunky. I have to look through all the movies to see what is playing in which theater. The old layout was much better. Also when I select seats and then check out, why do I have to specify if the seats are VIP or regular? NCGCinemas should know from the seats I selected on the seating chart page.

NCGCinemas is very easy to use. Log in, select tickets, purchase tickets and go enjoy the movie! It’s as simple as 1-2-3. Thanks NCG!

I have a account. I tried to restart password and see no email in my inbox they claim they sent out. When I tried to make a new account with that email to see if I actually have a account it says email already associated with account. I can’t log in or send a email to restart my password. Ncg fix this.