Contact Callaway Resort Gardens Support

by Kylerollins

This app is way too incomplete for the staff to be suggesting we install it on arrival as if it is some sort of concierge or replacement for them knowing things. When we asked questions at check in we were told ‘install the app’ as if I didn’t come here for a digital detox weekend away from all this kind of cultural crap going on in Atlanta… smh. My wife tried it and we were both super frustrated as it’s a poor mapping app and that’s about it.

Times for events at attractions were standard but not updated for the changes of that day (which is what is important) and cancellations did not show… something a 4-5 star converge at a lodge charging $350/night should know, but doesn’t.

The app did not have menus or click to call phone numbers for attractions or a chat bot concierge for real time help, which would have been nice because at every attraction we went to the person at the desk held a phone to their ear and ignored us (I think they were faking being on a call as a majority of the staff seem to be ‘quiet quitting’), so a good chatbot could have been a welcome alternative. If callaway is still struggling in late 2023 to find decent staff after covid, then maybe they should invest in an app and a manager who can keep it up to date with real time info from the entire park so we aren’t all let down by staff who don’t know and don’t care - but this app in its current form is nothing more than a map with out of date info.

by Kswl

This app is practically useless. It doesn’t have your reservation info nor does it house your digital tickets for events like Fantasy of Lights (which are sent via email as a pdf and they suggest you print out). It’s one of the millions of useless vanity apps that outmoded companies and resorts create to seem current— yet all it does is prove just how outdated they are.