Contact Nanit Sound and Light Support
Company Name: Udisense inc.
About: We’re not just monitoring sleep, we’re now helping to improve it with the
newest addition to the Nanit family. Our smart nursery essential combines a
sound machine with a customizable night light to help your littles fall asleep,
stay asleep longer, and set every sleepy-time routine to CALM.
Nanit Sound and Light Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Udisense inc.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Nanit Sound and Light Website
Privacy Policy: https://www.nanit.com/legal/privacy
Developer: Nanit
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3 Most reported problems 😔💔
Can’t even connect to the app
by Evelina_O
I just got this item and I tried to connect my sound machine about 10 times. Everything is done correctly but the app keeps saying to troubleshoot. I literally did all the prompts they told me. Restarted my machine, reconnected the WiFi, etc. I’m super annoyed because this is the only sound machine I found that works on battery for a long time and works in a plug with an app. For the price of this I would expect things to actually work.
Separate App
by The Newly Concerned Father
Similar to another reviewer I am also disappointed that this is a separate app. I’ll likely change my review if there is an option for better integration with the Camera itself.
I’d love to see rules or automations that allow me to have the light or sound dim after X time that the baby is detected to be sleeping. Or by using the camera to determine the lumens of the room and turn off based off that value. Or use the camera to determine color temperature.
Side note why is the Nanit one of the few products I can’t get connected to Home Assistant… this is a big miss for people to help build out the infrastructure and software like the ones I’m suggesting above.
Good but Annoying.
by Itsbrendaxx
Honestly the quality of the sound machine is outstanding as well as the light settings. However, the volume & brightness controls on the app are truly awful. It’s incredibly frustrating to have to swipe up and down and hoping it lands on just the right setting to not wake up the baby. This is because it takes a few seconds for the app to the transmit changes to the device. Also, if your finger slips and you accidentally touch higher up on the volume or light scale, it’ll immediately jump up from whatever setting it was, to the new spot where your finger touched. Meaning your volume could go from 20% to 100% instantly. This is particularly frustrating when you’re sleep deprived at 4 am and you accidentally startle your infant awake. All in all, I wish the app allowed you to change the setting in which you could adjust your controls gradually. Having more control over this would be beneficial as these are not as easy to use as I think the developers thought they would be.
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