Contact Whiteout Survival Support

by Yeti_Gal954

When you complain about the game not being like the ads they literally copy and paste the same response to everyone that complained about it. They do not care what we have to say they just say the same response over and over it’s like they have a list of responses and copy and paste them.

Complete scam and i wanted something relaxing like they advertised false advertisement seems to be the way any if these apps seem to make it now days.. When it advertises the ad you play by collecting a bunch of wood and moving a person around to do it and it’s very satisfying and relaxing but then you download it and it is a complete different game and you battle and have to have lots of patience to play. You have to wait for everything to build and the higher in level you get the longer its takes. Now if you want it to go faster of course you can spend money because what game today does not try and take your money. There is no person that you move around to gather anything at all infact all you can move if the map and you have to earn puzzle pieces to upgrade new characters. It is the further furthest from what they advertise.

by Snickers712

This has to be one of the worst customer service experiences from a mobile game I’ve ever had (and I play other popular mobile games that have pretty bad CS). I have been back and forth trying to get them to unlink the account that was created on my phone from Game Center. I originally started playing on my iPad and assumed that when I downloaded it on my phone, it would pick up where I left off given that the iPad and phone share the same Game Center ID. Instead the phone is linked to GC and the real game is stuck under guest. So if I log into GC on the iPad it picks up the newly created game. They have asked so many questions. I’m not even sure how many ways I had to explain the above before they sent me a ridiculous form to complete. It shouldn’t be that complicated to understand “unlink this account so I can link the main game”. If I needed to complete the stupid form it should have been sent 2 days ago but instead Customer Service perpetuated this idle conversation aka nonsense. Furthermore, to delete the account entirely, you need to complete another form and wait 15 days! I’m mad I spent money on the other account or else I just would have closed both (with the stupid form) and been done with this game.

by Hunting Ghost

Whiteout Survival is a fun Survival game at the start and don't get me wrong I love the game and I am addicted to it even after all these changes after playing the game for a week but it deserves only 4 stars since the game changes a lot over time because the more power you get the less reliant you have to be on resource production and it kind of takes away from that "survival" aspect of the game. The game also is a little pay to win because people will pay a lot of money and then you can never catch up to them in power unless you pay money, never the less I am free to play and I still am somewhat up there in the leaderboards. Overall awesome game and could use some improvements!