Contact State of Survival Support

by Cuddii*

Well hello fellow game players, I downloaded this game almost 1 year ago. Its fun, interesting, full of people but recently the game developers have made it apparent that money is more important than the players. This game is most definitely a power hungry contest. More power you have, more friends you have. Starting out power didn’t cost a lot of money, $20 here $20 there. No big thing. Now it’s THOUSANDS of dollars. You are now PHYSICALLY UNABLE to progress in the game at the pace needed to in order to survive. (Survive; you have your own army of troops, when they die, you no longer can play the game; stronger players kill your troops). I have spent close to $1,000 dollars on this game and It’s very heartbreaking to know that a majority of my fellow players that I have made close friendships with will now be unable to progress in the game and await our demise from stronger (rich) players. The developers will auto respond to this review and tell us “your voices are being heard” - “please contact us through the help message in game” but they don’t help. Our in game inventory goes missing, they don’t help, our purchases don’t get added, don’t help. It’s always automated responses. It’s really a shame what the developers have done and continue to do. This game is fun, you make a lot of friends and it is BEYOND time consuming but if you don’t have thousands of dollars to spend on it, please don’t waste your time.

S104

by Fab_was_here

I have been playing this game for almost a year. It has been fun and there are a lot of good qualities to it. What has ruined it is the lack of interest to their user base. I had made a purchase and the game crashed (the game crashes A LOT) and i contacted their customer service, which is pretty much a chat bot. Waited. Waited. Waited some more and nothing so i contacted apple. They issued a refund and thats when I received a response from SoS. I was placed in probation for requesting a refund and until i pay back the refund i would not be allowed back. WHAT? Lol.. i pleaded my case but they refused to acknowledge the validity of my claim and kept repeating that refunds requests are a violation to their terms.. what a joke... especially from someone whose spent a pretty penny in this game.

When i submitted my ticket with customer service i had all documents. I had receipts, proof of purchase from paypal/apple as well as screenshots that the package that i paid for was still locked.. they still refused to see the evidence and only focused on me requesting a refund from apple. As if im supposed to wait a long time to request a refund.. this is a big community with loads of servers on discord. I’ve shared my experience in all of them and this has been echoed by a lot of players. So many issues with purchases and customer care not caring about it.

So users beware, they do not care about you.

by Matteson's Girl

I have been playing this game for over a year. I would call myself a moderate spender. I have invested $1,000’s of dollars. I am definitely a top 20-25 player in my state. My husband also plays, and he is one of top 10 strongest players in the state. So you see, we’ve invested a lot of money and time. Our alliance is ranked 2 in our state and we’re competitive on a global scale with players reaching the top 100 global leaderboard. Now we watch as our state and alliance dies around us. Players are leaving everyday. There is no replacing them because there are no players left to replace them with. The constant large upgrades have made spenders leave because their previous $20,000 investment is no longer going to be able to compete with the player that is dropping another $20,000 into the newest upgrades. The gap between free-to-play and pay-to-play is almost laughable at this point. To top off costs and the dying state components the game is incredibly glitchy and at game day reset you know you’re not going to be able to login. The rewards for the “everyday” events like bunkers and facilities, horde, plague zones, intel, CC, and SvS are so dated and really only help low spend players that are just starting out. Help save our dying states and reinvigorate gameplay in older states and not with events that just cost us more money either. You can do better SoS.