Contact Harry Potter Magic Caster Wand Support

by Kablevins

I have had nothing but issues with this product since its original purchase in 2022. I have reached out to support several times explaining that the application is an issue and does not connect the wand to my Hue smart bulbs. Their feedback was that the wand needed to be replaced. I wished I could make them understand that the wand never had an issue connecting to the app, it was that the app would not talk to Philips Hue. After many resets on multiple devices, multiple Reddit threads, and a year of updates, the wand still does not work and the support team behind this product has yet to understand the app is faulty and has many issues. The product has yet and most likely will never support the basic functions I purchased it for. Very disappointed at not only the product but the customer service behind it. Please do not purchase this device until they have resolved their terrible app.

by Bobby T.

My wand won’t work right.

It’s painful for me to hold (it has 4 grip sensors and you HAVE to hold it the way they expect or it won’t work). And mine seems to have a drift problem making it impossible to use.

I worked with their support for over a week to no avail.

The return window is 30 days from date of receipt, and due to the slowness of their responses (and their tendency to only try addressing 1 issue, ignoring the other), I finally gave up on support and requested a return.

After a full week they finally replied saying they needed me to send more info before they can start the return process.

I replied with that info and waited over 2 weeks with no response.

I emailed them again asking about my return and they replied that they can start a return but wanted to know why first (I had sent multiple support requests prior to this so THEY SHOULD ALREADY KNOW).

I explained BOTH problems, and clarified I was bothered they were making me repeat this, and they just replied AGAIN with the same steps their support had ALREADY given me, which again ignore one of my issues COMPLETELY).

THEY have to initiate the return process, and at this rate they are sandbagging me closer and closer to the end of 30 day return window.

by PrxnceMvtthew

When I first received it. Everything worked great. I hadn’t used it in a while so I charged it up and went to use it today. It was SUPER buggy. Even with the wand on the table it said I was gripping it. So I went to the troubleshoot. It said to delete the app and reinstall it… I did and it wiped all my hue lights. I’ve tried reconnecting them but all I get is “you didn’t press the bridge button”. The box won’t charge. Neither will the wand. And I’m using the original charging cable. There’s no where to reach out for support. They haven’t updated the app since shortly after it came out and they decided to discontinue the wands. This all seems like a giant cash grab and I’m extremely disappointed.