Contact BillionGraves Support

by DennyBnB

It’s an interesting app, however it’s search function is flawed. When filling out the criteria for the search you might as well be searching for Santa Claus. Because if you put in the last name. state, city and county of the deceased you get the entire state or at least a subset of it.
The app developers should be willing to give people accurate information and not fill the screen with tombstone images that aren’t accurate.

The app should come back with this:

“Sorry this grave has not been photographed. Would you like to have one of our volunteer grave photographers take a picture of your loved ones gravesite? If so, please provide your loved one’s detailed information and we will get the word out.”

Then, when a volunteer is photographing a gravesite they know they are truly helping a family’s memory continue.

Your current database search engine for a deceased is nothing short of a disappointing experience. It should be proactive. Inviting each one to ask for volunteer help in the matter. And not give up in disappointment!

This app could be an fantastic family experience if I was developing it. Or, if you are willing to really take some advice from an experienced application developer.

Family grave history doesn’t need to be lost!

Denny H.
Naples, Fl

by LAngerbauer

First, I think this app is great. However, it’s limited. When I go to cemeteries, I only take the photos. I upload them to transcribe later. But you can’t transcribe from the app??? I’ve only been able to do this from my computer.
The other major flaw is the inability to upload photos from your camera. I forgot to take the picture of the cemetery entrance on the app, so I took it with my phone thinking I could update it later. Nope, not a feature.
The photo editing could also be more robust. I’ve found that the filters have not been very helpful when trying to decipher difficult-to-read headstones.

So... room for improvement! But the concept is great. I will keep using it, I just hope they keep improving the app and the website tools.

by QwertyNinja93

I really love what BillionGraves does, though the app isn’t very easy to use. It’s clear that the app design hasn’t been revisited in a while.

A lot of the buttons are in odd places, and use unclear labels and colors. There are also many bugs and performance issues, so you have to be pretty patient with it. It’s also very hard to tell where photos have already been taken in the cemetery.

Overall, the app feels clunky and somewhat outdated. Though don’t let this stop you from getting the app. I think what this organization does is really amazing. Once you use the app a bit, you can get use to its quirks. Just don’t go in expecting a modern, fast, good-looking app.