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About: Use ShopRite Mobile Scan with your iPhone or mobile device while you shop at
select ShopRite stores. Scan and bag as you shop, take advantage of special
messages and offers as you shop, and keep track of your spending as you shop.


 
  2024-12-24

Customer Service 💢

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NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Wakefern Food Corp



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Website

Privacy Policy: http://www.shoprite.com/privacy-policy/

Developer: Wakefern





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3 Most reported problems 😔💔

2.3 out of 5

Accelerated Backwards Time Travel

2025-03-03

by Deelii7

Wow! Using this is like time traveling back to 2008. I loved the ShopRite app that allowed you to click directly on a coupon and then be directed to the products covered by that coupon. I loved being able to look at past purchases and searches. I loved the quick ease at which I could shop from home.

I am now forced to use this Wakefern app, that lost all of the customer friendly improvements that ShopRite added to the app over the years.

Now I clip a coupon, take a screenshot so I can remember how many I have to buy, search for the item and correct size, click the number needed and then return to the coupons. It took 35 minutes the last time because I tried to remember each item. My account, after making a new password, didn’t carry any data over from the ShopRite so I can’t search for previous items.

So now, as I open the app again to shop from home, I decided I won’t be anymore. I will happily go to Giants where I can quickly get in and out by scanning my items and putting them in the bag as I shop. As someone who has certifications and degrees in aspects of technology, I am utterly frustrated and angered to not just go back in time by a frivolous feature, but to go back in time more than a decade of lost features.

This is a poorly created and even more poorly functioning app.

2025-03-04

by ForceFour

First and foremost… price scanning capability should be built into regular ShopRite app. I shouldn’t have needed to download a second app just to get the price of an unmarked item.

Second… the app required some sort of clunky setup. I’m standing there in front of the item messing around with setup and questions when I should have just been able to scan the item and get the price.

Third… it is asking me for a Wi-Fi connection… while I am standing in the store. Even when I give it one it keeps asking. Why is this needed at all. It’s a phone with cellular.

Fourth, once I put it onto the store Wi-Fi… it didn’t work anyway. I got nothing when scanning an item. Tried another item… same thing.
Other apps do this quickly and easily within their main app. This one has trouble handling this simple thing…even with a separate app.

Never Works

2025-03-05

by Fox-A

Every time I go for my weekly food shopping I can never get this app to work. I tried uninstalling and reinstalling multiple times and it just never connects to the stores WiFi and won’t work over mobile connection. Really bummed because I have gone to other stores over Shoprite at times Ailey because their mobile scan apps work.




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Why should I report an Issue with Mobile Scan?

  1. Pulling issues faced by users like you is a good way to draw attention of Mobile Scan to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Mobile Scan customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Mobile Scan.


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