Contact Samsung SMART CAMERA App Support

by ProExplorer

Ok, I so I use both Samsung gear, NX series DSLR and their Galaxy 2 cameras. Have their 12” and 8” tablets w pens. Then I also have the old Note 3 which is a backup ph. However ai primarily use iPad Pro’s 12 and 10 and my daily IPhone 8 along w a Nikon and Canon DSLR. THOUGHT wouldn’t it be cool to have this app to automatically load photos onto my iPad or even my phone when I’m doing travel shoots. I can sync w Bluetooth to my galaxy gear and I believe a cloud. But this would have been so nice IF IT WORKED!

Now bottom line.... doesn’t even LOAD! I had to crack up laughing! After a good laugh I realized that if this where my company and something with my name on it performed as problematic as this, whoever was responsible would truly be fired. To think it doesn’t reflect poorly is a real lack of good common business sense. Of course it does! Not as much on end of Apple as it does with Samsung!

This is a real embarrassment to Samsung if they can’t see that, they need some changes. Man the growth potential of this had it been launched correctly! A little imagination goes along way! This was a bomb explosion in the face of Samsung. Fire the idiot who allows this app to ever see the light of day!

by Digiguru777

Since iOS 13...I can no longer use my trusted WB800F WiFi Camera. I really liked the WiFi connection my Samsung had through this camera app to transfer pictures and videos to iPAD, I EVEN BOUGHT A SECOND WB800 F and gave my first one to my daughter! We travel extensively and there are always hundreds and hundreds of pix and vids to transfer and edit, but now these cameras are useless UNTIL THIS CAMERA APP IS UPDATED. As a Samsung loyalty customer—our TV is also SAMSUNG! —I am now losing hope in Samsung, if they choose to throw their good customers “ under the bus” and drop their support to the WiFi transfer app. PLEASE UPDATE!
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Here is an EARLIER review I wrote about my WB800 F WiFi camera together with this camera app:

Awesome! awesome! Awesome! This is a FANTASTIC camera app. It is loaded with features. Thank you, Samsung for fixing the incompatibility issue with iOS 8. My faith in Samsung has been restored. This app, together with my Samsung WB800F is an engineering feat of technology and so much fun to use. I can't say enough about this feature-loaded camera when paired through this camera app.

by MaeganAlderman

I usually don’t write reviews for apps or much of anything but I’m just so upset with this app and Samsung. Ever since updating my iphone past ios 11, I have not been able to transfer any photos from my Samsung smart camera to my iphone or any other device. It is extremely frustrating as I have over 500 photos I would have liked to edit and print. I spent so much time trying to transfer them via usd and wifi but no luck. As the other comments say they have tried sim card and sd card transfers and no luck. I’m honestly so upset and not sure what to do next because it doesn’t seem like the creators of this app will ever update it again to be able to work for iphone users past ios 11, which in 2022 is so extremely rare if there are any at all. If you see this before purchasing a Samsung camera, keep this in mind for methods of transfer.