Contact Hooked on Phonics Learning Support

by Suaside1

We have been having issues with trying to log into the account and have tried many times to get a hold of someone to speak with and resolve this issue.

I have called your number, but an automated message just comes on saying that due to a high volume of calls, my only option is to leave a message. After calling numerous times, at different times of the day, because I wanted to speak with a live person, this message always comes on and no one ever answers the phone. I finally gave up and left a message and to this day have not received a call back.

We were only able to use this program maybe twice, before we started having issues, even though payment was still taken from my account. I now wish to CANCEL this subscription, effective immediately and I am so disappointed that I ever gave this program a chance.

by Hmacnski

I’m a homeschool mom, my first daughter learned to read using your program I have all the sets and for a reward that would get to use the app that went along with the books and was super excited to learn to read. Now that my other daughter is learning to read with the physical books she doesn’t get to use the app because it’s too baby-ish and doesn’t look like the books anymore or easy to use. They loved the part where they earned trophies and extra books to read on it. Wish you would give the option to use the old app or new one for others. Disappointing. I’m going to have to find another reading program to buy now to use for my other daughter.

by Mememememe6969

This is a nightmare, I thought I canceled months ago, but just realized I’m still being charged. I tried to log into the app, it takes me to safari to log in, but I can’t because I only ever had a temporary password as I cancelled it the first time I logged in. I request a password reset over and over, never get an email. I request in the app for a new password, they send me an email, then say I successfully changed my password, but then my password doesn’t work and I can’t log in to cancel, again! This app is a joke, it’s so poorly designed, and they are clearly counting on you forgetting to cancel, or not noticing that they keep charging you. Trash people with a trash app.