Cuentos app not working? crashes or has problems?

Cuentos Status

Last Updated on 2017-06-12 by Mueva el Volante

I have a problem with Cuentos

Are you having issues? Select the issue you are having below and provide feedback to Cuentos.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with Cuentos para el andén? Report Issue

Common Cuentos Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Cuentos app on iOS and Android devices. Solve all Cuentos app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Cuentos iPhone Issues and Solutions

Cuentos iOS app crashes, not working, errors
Cuentos iOS app network issues
Cuentos on iOS has black/white screen

Cuentos Android App Issues and Solutions

Cuentos has errors/crashing/not working
Cuentos server network connectivity issues
Cuentos has black screen

Cuentos iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Cuentos app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Cuentos app crashes or not working on Iphone (iOS):

Close and restart the Cuentos app on iPhone
Update Cuentos app to the Latest Version for iOS
Uninstall and reinstall Cuentos iPhone app
Update your iPhone to the latest iOS version

Fix Cuentos on iPhone unable to connect to server/internet connection issues::

To resolve Cuentos network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Cuentos black/white screen (blank screen) on iPhone:

Follow the Cuentos iOS app troubleshooting guide Here →

Cuentos Android App Issues and Solutions

Fix Cuentos not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Cuentos app issues:

Force Stop the Cuentos App
1. On android, goto "Settings" » click Cuentos app. » click "Force Stop".

Update Cuentos to the latest version on PlayStore

Clear Cuentos App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Cuentos app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Cuentos.

Fix Cuentos unable to contact server/ Cuentos internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Cuentos » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Cuentos » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Cuentos on android.

Solve Cuentos black/white screens issue on Android:

Follow the Cuentos android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mueva el Volante, developers of Cuentos.

About this app

this app para el andén es una revista cultural, mensual y gratuita cuyo contenido protagonista es el relato corto, en convivencia con otros contenidos como la fotografía y el humor gráfico, inspirada en el metro y nacida para su lectura en los trayectos en transporte público. Mediante la participación de autores consagrados, nuevas promesas, talleres literarios, librerías así como de los propios viajeros, se pretende lograr una labor de difusión cultural y promoción del relato breve como género literario.