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Company Name: Phantom EFX, Inc.
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Jackpot Party Customer Service 👿🤬😡😠💢😤
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Read 33 Customer Service Reviews 😭😔💔
My ID Nr is 16901356. Cannot open the game. It says: Check internet connection. I did everything, restart, clear cache, but still nothing. Please help. Thanks
I had 300 billion coins taken from me on jackpot party game .i was left with 45 million and one slot machine . I had around280 slots to pick from plus 300 billion . What gives you the right to take my coins away ? Put my coins back you did not pay for them they weren’t for you to take .they belonged to me it was me that paid for them NOT YOU . So please return my coins back to my jackpot party game
Hello, i ordered some coins which i never received like 4 or 5 times and u guys charged me an i wud like a refund and now my card is being declined. Plz i wud like to fix this issue.
I lost Jackpot Party game on my I Pad…I have been playing this game for many years…how can I restore Jackpot Party to my I Pad?
I won the money I want to claim it
MadingaAlberto@redacted
Yesterday I got a new phone new Samsung phone. I had an LG phone and they transferred everything over to the new phone and when I wanted to go in and play Jack park party. I found that all my credits been lost and they had me back at the very beginning level and I would like Do what I had prior I really appreciate because i've been playing for a number of years pkayer I'd 26577025 name is marylyn
You guys over charged me up to six times in one night and it is over 1hundred dollars not cool please rectify this matter as soon as possible please
They will not let me play jackpot party unless I update. It will not let me update because my Apple ID email is now different from the one jackpot party has on file. How do I fix that.
There are several charges on my bank statement totaling almost$60.I filed a dispute with apple and said I have to file with you.My next step I guess is the bank.
All my credits of 500,000 disappeared…why. I enjoy playing but upset losing credits
Cannot contact them with a problem with my account.
Almost all my points were taken. Use to be able to play any games now I am back to the beginning. Went to bed with 19 Billion and woke up with 64 million. WTF happened. I have been playing and spending my money to get more credits when needed and everything just changed over night. I would like to play more but will not spend more money until problem solved.
how do I get my payout of 300
My credits did not transfer when I changed phones to the iPhone 14 pro max. Credits should be 164,807,673,048 plus the credit bonus I am missing each day starting 2/5/2023, the version number is 5038.00 player I’d 46396486, player name Bill. Thank you.
Hi - my 3rd kindle is not able to hold a charge and died tonight. I bought a new kindle and thought I could transfer the app via Facebook but it isn’t working. I’m not able to long on and it shows the app at the beginning. keeps sending me to a new version. I have my player ID and was wondering how I can continue with my beloved account that I’ve working years building. Thank you.
My bingo card froze. Player id 16903056.Please help
I can't seem to lower my bets to the 60,000 points I usually bet. Now the minimum is 250,000. What is causing this? I'm not in the high limit room. Thank you.
I have been playing Jackpot Party for years as a guest on my iPad. I got a new iPad and my player ID did not transfer to the new iPad. How do I get my original player ID onto my new iPad?
My problem is the same as Judy Cant ! I got wiped out of everything ! It took me back to the beginning with 1 game to play ! Not Happy !!!!
Yesterday I suddenly lost my game of long-standing …. All my money, lightning bolts, gold bingo game etc. It has been replaced with the ‘beginners’ game …. Where did my fun game of many years standing disappear to? Not happy 😪😪
I have played Jackpot Party for many years and have enjoyed it very much until today. Today a new party appeared and it is awful. My coins disappeared and I have very few coins left. Please explain.
Why did the minimum bet get raised so high? It makes me not want to play anymore. I keep hoping it will go back to the way it was.
Help:1 my acount 2 pay 3 my gmail 4 my id
My iPad updated the app last night and I lost my account. I have been playing for years and have made many purchases over that time. I have accumulated over 520 billion coins. I followed the directions to have my account restored by deleting the app and reinstalling it, and it took me to a brand new account. Please restore my original account. And please respond to this email and advise how I get my account restored. Thanks I believe I originally started my account on Facebook. I no longer have a Facebook account.
I play jackpot party and complete the honey do list every day. Today I completed it and cleo's treasure did not give me a silver key. It also has 6 missed keys for both the silver and gold chest.
I play every day and make sure I get the daily bonus for Cleopatra treasure. This week it said I missed them all. WHY
I am having the same issue as Karla Edward's. Saying I didn't complete the task for the week. No treasure chests to open. Thankyou
Why is Treasure Day not working correctly? As of yesterday On my Jackpot party acct, I have completed the whole week with checkmarks (not X's), all Silver and Gold treasure chests have checkmarks. Today EVERY one of those boxes have an X in them. That means I won't be able to get points/gifts from the treasure chests. Is anyone else having this same problem?
first of all the gear icon in the help center DOES NOT WORK? 2ND the message center on you FB account gets no responce? 3rd it your be wonderful if we could read the paytable on the new fish game??? and make the game alittle larger. I have lost billions of dollars waiting for the yellow fish to open and i can not even find out how it DOES? PLEASE EMAIL ME THE PAYTABLE FOR THAT GAME SO I CAN READ THEM...VERY DECIEVING FOR YOUR LOYAL SPINNERS/ TYVM
Good App But Not Greatee
by BetBet AAA
3 1/2 actually. Last week I would have given a 4 at least, but I’ve been on downward spiral and nothing seems to work to break it. I feel like they are trying to force me into buying coins. I don’t like someone trying to force me into anything! If I buy (which Seldom I admit), it’s because I want to..:..not because I’m forced.
Down from a 5 to a 3 to a 1 in about 5 months, that’s quite a feat. I was really enjoying the game, but I figured it was going to be trouble later, because at first I could barely loss. Now if they had a section to buy a win, I still couldn’t win! I haven’t bothered to buy coins, I’m disabled and on a very fixed income, so the amount I can afford to buy wouldn’t help. I’ve saved up more than that and it it gets drained away, if I bet big or small. And I’ve gone to FB for extra coins-had no luck there either. So I guess I’m not supposed to play. I’ll wait until tomorrow, then I’m deleting it if I don’t win my party present. So sorry this turned out to be another “honey moon” game. And it didn’t have to be. All those big wins we got at the beginning wasn’t necessary, if you had given us nice steady wins & losses over a longer length of of time, I probably would have been a customer for a long time. You have good games, nice graphics and I never had any trouble with the game play. Thanks for the memories, they leave a bitter taste in my mouth & mind
Disappointing
by Tina MSR
This app used to be my favorite casino game to play. I don’t know what’s happened over time but it’s no longer fun to play when you can’t get any bonuses, no big wins and end up losing all of winnings faster than you win anything. The games are great games but it feels impossible to win anymore. Every update says your making improvements and making it more fun for the players. I keep hoping to find truth in this and therefore keep playing giving you the benefit of the doubt. At one point I had over a billion coins. Now I can’t keep it over a hundred million. I’m very sad bc I feel like I’m going to have to delete this app soon. I can’t afford to keep buying coins and not seeing any payoffs in return large enough to keep me interested or keep me wanting to play. It’s not fun when you play a game for hours and don’t hit one bonus or large win in all that time.
Also, the prizes for getting “big wins” really aren’t worth much. Come on guys, start giving back to your loyal players who have been with you for the long haul and faithful, daily players. I don’t mind buying coins once in awhile but when I have to buy more than I’m winning, I might as well be spending my money on a real casino app where I have a chance to win real money back. This is suppose to be for fun. Where’s the fun??? What happened to the fun and excitement of this app that made it the best free casino app at one time?? Disappointed is all I can say.
Buy coins, win rates decreased
by Xixshaggyxix
Uninstalling after probably 3 years played and lots of real money spent. You’ve become far too greedy. I have several accounts I have used to record the stats. Of you buy coins from these people you get a short burst of mediocre wins (sometimes slightly better) then it goes into drain mode where they expect that you will spend more money (why not, they now have your account marked as one that is willing to spend). Meanwhile the other accounts where I have spent no money have far too better winning percentages. You’ve jacked up minimum bets on featured slots to $500,000 which was recently $180,000. Reduced bingo balls from what was previously 4-16 (or somewhere around there). The size of wins used to determine the size of prize box you won. Now it is random and usually a mini. You just got far too greedy. The odds in many of your games are worse than the real ones in casinos. Unless some major changes are made. Myself, my wife, my mother-in-law (who has probably spent close to $1000 this last year) are all deleting the app. We will not recommend your app and will make sure everyone we know never spends a dime with you. Thanks for what was initially fun a few years ago and has slowly gotten worse as time progressed. Nobody cares about how cool your games are if they can never afford to play them.
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