Contact Pet City Support

by DebbyN

While I really enjoyed this game in the beginning, there was one incident that is just simply unacceptable for "a pet lovers game". While I am unsure whether this was a glitch or just a mistake, it cost me a beloved pixelated friend. It occurred about a week ago, one of my puppies grew critically ill. of course I was willing to pay for medicine to keep his life, but the game wouldn't allow me to do so. Instead it wanted me to pay for gems, which of course I had none. It, of course, directed me to where I can purchase gems, but living a financially restricted life, I was not about pay 2.99 to save one puppies life, sad as it made me feel. And so I was forced to abandon the puppy. This action is strictly intolerable. While I understand, the company wants/needs money to survive, there are other ways of collecting. That is why I am giving it only one star. Before I had given it five. Saying it was an enjoyable game. But after being emotionally blackmailed, I feel this game isn't worth my time anymore. It's simply greedy companies trying to sucker-punch me and possibly others into buying gems to keep their company afloat, even though there are probably millions of people buying gems as it is. This seems cruel and completely unnecessary. And what is saddest of all is a poor pixelated puppy has to pay the price. While I did say this might be a glitch, somehow I feel it's just not.

by ForeverJustAPhase

Parents Beware!! The previous commenter who accused this app of committing emotional black mail is dead on. Pet City attempts to control it's players by guilt tripping them into making in-app purchases. Only a few days after getting this game, one of my first pets, a puppy, randomly fell ill. (And considering the clear lack of morals in producing this game, I must say, I have doubts that it is a coincidence that a baby was the first to get sick.) A message popped up on the screen warning me that she was in critical condition, and the only way to revive her was to pay gems. Since I had no gems and I can't afford to pay real money for a virtual animal (I have real pets that I need to save my money for), I was given no choice but to abandon the dying cyber pup. Immediately after, I promptly deleted the game from my phone. This is a horribly reprehensible technique, especially in a game marketed primarily towards young children. For older players, this might be easier to look past, however, I contend, the whole principle of the thing should be enough to hinder anyone from playing. Please don't enable this type of heinous retail strategy by downloading Pet City!!! The makers ought to be ashamed!!!

by AnimalLover445

I wish I could give this thing 0. My sis wanted to play it. She downloaded it on my phone and I decided to check it out. I go on and see the breeder area. Let me say first, I am a huge "Adopt don't Shop" person. The way they did this was HORRIBLE! I would of been much happier with this game if it was a shelter. Kids don't need the message that it's OK to breed dogs. There's already 2.7 million animals being euthanized each year. I know many probably disagree with me by now, but please understand💕. Then a message pops up on the screen saying something was wrong with the unborn puppy. My sister just turned 7 and doesn't understand how to manage her "gems". So the two options were to eather abandon the puppy (let it die😢) or save it by using gems. She didn't have any "gems"!! These people are so greedy! This is BLACKMAIL AND supporting puppy mills and/or unresponsible breeding of animals! It was hard enough explaining to my sister why she didn't have a new puppy on her game THEN having to explain to her the game had to be deleted! Very disappointed. Have a good day💕🐾