Contact Dermatology First Derm Support
Company Name: iDoc24 AB
About: First Derm is the best dermatology app backed by scientific research studies,
with over 400,000 users. Our board-certified dermatologists are still better
than any artificial intelligence (AI) dermatology algorithm.
Dermatology First Derm Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of iDoc24 AB
Verified email ✔✔
E-Mail: info@firstderm.com
Website: 🌍 Visit First Derm Website
Privacy Policy: http://firstderm.com/privacy-policy/
Developer: iDoc24 Inc
3 Most reported problems 😔💔
Little to no support
by Biet Al Maqdas
I read a review about this app and decided to send in a 48 hour case for $30. About an hour later, I decided to cancel. I sent an email, and I got a what appears to be automated response saying the case was under review by another doctor and that’s why it was taking so long. I sent another email and actually canceled the case in the app. Well guess what, I was still charged. Keep in mind, I never saw any result. I sent several other emails and even called a number I found online, which always goes to a answering machine. They never reply or call back. Now I have to file a claim with the bank for services not rendered. Stay away from this app unless you want a headache to go with your skin issue.
First Derm doctors no longer prescribe medication
by Stephanie Leigh
You can no longer get a prescription of any sort from this app. No prescriptions whatsoever. That means this app is now essentially useless. MY state, NJ, allows derms to prescribe the majority of meds online, so this cannot be a regional issue. Hopefully they will drop their prices very drastically from now on. Only download this app if you are willing to pay $30 or more for recommendations about what creams and cleansers to buy at the drugstore. Maybe some people are actually willing to pay for such a service, but I hope I get a refund quickly.
Buyer Beware
by Chal0326
You can pay $60 to get a response back from a no name staff “Dermatologist” and they can tell you what your rash is and not be able to prescribe anything. Save your money if you are thinking about paying for a service and just go to your doctor. If you can’t go use a telemedicine app.
Update: I don’t know that I want an anonymous source providing me medical advice. Anonymity should be in place for the users of your app. Not used to shield who is actually giving the advice.
Have a Problem with Dermatology First Derm? Report Issue
Why should I report an Issue with Dermatology First Derm?
- Pulling issues faced by users like you is a good way to draw attention of Dermatology First Derm to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Dermatology First Derm customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Dermatology First Derm.
