Contact MOOYAH Support

by Miser Mitch

This app was poorly designed and lacks the ability to accurately service customers. When adding special instructions the dialog box floats behind the keyboard and you cannot navigate back unless you take several steps. After finally getting the notes the way I wanted them the store ignored them anyway. Additionally, the app has no artificial intelligence to estimate the time your order will be ready. This app simply gives you a fixed time interval (about 20 minutes) after you place the order. I waited over 30 minutes after the estimated time resulting in almost a one hour wait for my burger. I could have eaten at the Capital Grill and been served faster. Many stronger applications like Chick-fil-A, send you a message when your food is ready.

On a positive note the staff at my local MooYah are very nice and I feel bad they have to battle with this inferior technology.

by Aacreativ

Unfortunately I think the very necessary feedback about the app needing to be improved seems to be lost in the 5 star reviews for the restaurant experience which is separate from the ordering experience in the app. The new update with the horizontal scrolling seems unnecessary. There’s seemingly no way or no easy way to get back to the menu once you go into the cart. It’s also really annoying that despite being logged in, the app doesn’t remember your location which you have to enter and select a preferred location each time you order. To be honest it’s really no reason to even have an app if it’s going to be this bad. You’re better off directing customers to order from your website.

by Southpaw102

Love the place, hate the new version of the app.

Issues:
-There is like 3 different ways to order the exact same thing. The app was perfectly fine the way it was, except for a few minor things. In an attempt to make it better it has now been made worse. Its just not simple anymore. More complicated than it needs to be (I’m a millennial who normally has no issues with apps).

-When trying to write special instructions at the end of your order you can’t see what you are typing which makes it very difficult.
-They still only allow like 10 characters for special instructions which make it extremely hard to write anything.

-And they still haven’t made an option for “dining in” when ordering on the app. Some of us just want our food to be ready when we get there. Why not add a dine in option?

-when they updated the app I lost all my presets like place and favorite orders.

-there is no way to delete favorite orders. I have too many similar ones and get confused between them now. Wish I could delete and start over.