Contact WSB TV Weather Support

by App User 30306

Your “upgrade” is much worse than the old version of this app. Like some of the other recent reviews, the app typically tells me that I don’t have a WiFi or internet connection. There’s actually two different messages. One I just hit ok, and one I hit retry. Of course, I always have wifi, a cell connection, or both, and I never have this problem with other apps. After getting past this, the app then very slowly loads.

Once it loads, the temperature is on the home screen, but it won’t show the humidity there like the old app. I haven’t found humidity anywhere in the app. Of course, the video forecast auto plays, even though I don’t want to watch it. This video slows down the app and sometimes makes it impossible to scroll past the video to get to the hourly info below it. Then, almost half the time the app ends up crashing. I have no problems with video in other apps, just your new “upgraded” app.

I don’t know what you were going for here, but it didn’t work. If you just wanted more ad space, then fix the connection problems, don’t have auto play on the video, and add humidity back as an option. Those problems aren’t related to ads. This used to be my go to weather app. I’m done with it until you fix the problems you created. It’s just not usable now. Having more ads doesn’t help if you have fewer people using your app.

by Paula Bartow

I’ve had this app for years and now all of a sudden I’m getting a message telling me that this app is not available in my area. I live in Bartow County and we are most definitely in the WSB viewing area. Your descriptions say that someone traveling to Savannah can get weather updates but I can’t even use the app at all?!? What’s going on? And when I go to “app support” the only means of contact is a telephone number that’s for the news room. It doesn’t even give an option for app support! Cox Media, please get this fixed ASAP. I’ve always depended on you guys for the most accurate weather and alerts. Hope I don’t get caught in a tornado in this “not available in your area” area 😠

by Verdant Cove

Updated July 10th: My concern is that it took you over a month to fix the problem with loading the radar. That's dangerous. Have you addressed the problem with false claims the device isn't connected to the Internet?

The team has forced us to upgrade the app, but the reliability of radar has diminished. As noted by another user, the app often erroneously determines you don't have an Internet connection. This new series of updates has all the feels of unreliable software pushed by management and marketing. That isn't something that's reliable enough to use to protect you and your family.