Top Santé app not working? crashes or has problems?

Top Santé Status

Last Updated on 2023-12-13 by Mondadori France Digital

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2 User reports:
App has problems

User reports 2

⚠️ Most reported problems ⚠️

Not working

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Common Top Santé Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Top Santé app on iOS and Android devices. Solve all Top Santé app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Top Santé iPhone Issues and Solutions

Top Santé iOS app crashes, not working, errors
Top Santé iOS app network issues
Top Santé on iOS has black/white screen

Top Santé Android App Issues and Solutions

Top Santé has errors/crashing/not working
Top Santé server network connectivity issues
Top Santé has black screen

Top Santé iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Top Santé app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Top Santé app crashes or not working on Iphone (iOS):

Close and restart the Top Santé app on iPhone
Update Top Santé app to the Latest Version for iOS
Uninstall and reinstall Top Santé iPhone app
Update your iPhone to the latest iOS version

Fix Top Santé on iPhone unable to connect to server/internet connection issues::

To resolve Top Santé network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Top Santé black/white screen (blank screen) on iPhone:

Follow the Top Santé iOS app troubleshooting guide Here →

Top Santé Android App Issues and Solutions

Fix Top Santé not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Top Santé app issues:

Force Stop the Top Santé App
1. On android, goto "Settings" » click Top Santé app. » click "Force Stop".

Update Top Santé to the latest version on PlayStore

Clear Top Santé App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Top Santé app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Top Santé.

Fix Top Santé unable to contact server/ Top Santé internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Top Santé » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Top Santé » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Top Santé on android.

Solve Top Santé black/white screens issue on Android:

Follow the Top Santé android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mondadori France Digital, developers of Top Santé.

About this app

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