Contact Aramex ارامكس Support

I’d like to say that the service is so bad that the call center never pick up the phone. And whenever they pickup, they keep me on hold or give a promises to call back but they never did. I’m waiting for a shipment since a month, I understand that the Covid-19 situation made it hard but Today was the day of delivery but they changed the status to - customer not available - while they never contact me. I called the contact center trying to understand what is going on and we agreed to meet with the driver after he called me in 10mins as they said. The driver never called while I was waiting for him for more than 40mins and I had to hit the road because I have 3hrs driving trip and the shipment is urgent. I needed it as soon as possible and because of that situation I had to cancel my trip waiting for them. I’m still waiting for them to call or even answer the phone but nothing

i have tried aramex multiple times for delivery. the expected date is never met. and when i reschedule the delivery date they say it takes 5-7 working days which is ok but i have a package that has been in their storage facilities for over a month now and every time i call them to explain my situation the only thing they say is we are going to request a delivery without giving me a specific date and time. its really frustrating.

One of the most confusing apps I’ve had to use. The shipment tracking detail are never clear. It doesn’t show you exact destination of the package so you’ll always worry about where your package will end up (customers will constantly worry). Updating information on your own account isn’t easy. The app and website are not user friendly at all. Terrible execution of app and website.