Contact App in the Air Support

I want my money back!!! The sole reason I wanted this app was because I saw their promotion displaying AA flight info on Apple Watch. Well I found out after paying that a user cannot actually subscribe to AA accounts. So that’s strike 1. Then I was sorely made aware that there are actually dozens of travel service companies that I cannot link to. It was a lie! The big one that hit me today.... The subscription period... The screw you because they do not actually offer a year. Instead they charge for a calendar year and they do not pro rate. So I first signed up mid December. When I found out I was shafted $30 I was angry but figured it was my own bad luck. However today when I was charged another $30 because it’s a new “calendar year” is when I became really angry. This app is a scam and a piece of crap. It’s false advertisement and a rip off and I’m not only reviewing but reporting to Apple.

I was super excited to integrate App in the Air into my daily routine. I’m a heavy business traveller. Unfortunately, it doesn’t work. Specifically, it posts flights to my calendar ON THE WRONG DAYS... and AT THE WRONG TIMES. As far as I’m concerned, this falls into the “you had one job” category. It also has cities in the US, which are in the same time zones, categorized in different time zones. Apparently, Raleigh, NC and Miami, FL are in different time zones (they’re not). I had a flight from the US to India show up on completely wrong days, and because I just trusted the app, I very nearly missed a flight and scheduled a number of meetings around incorrect information at great personal expense and embarrassment. If you plan to use the automatic calendaring feature, do not use this app. Maybe it’ll change, but it hasn’t yet. I submitted a support request and got nothing in return. Deleted.

I downloaded the app in order to try it out (and had to give my credit card information to do so - very bad) and tried it with a trip I’m on now. The SMS alerts, the part I find most useful, are wrong and annoying. I got a message two days before my flight saying check in was open. It wasn’t until a day before the flight. I received many messages yesterday, the day of my first flight, telling me that the arrival terminal had changed. It hadn’t and one would have been enough. I got one of those at 1:30 in the morning, around 12 hours after I had arrived. During the day yesterday I received this series of messages, in this order: arrival terminal changed, flight landed, status changed to landed, arrival terminal changed, (after 5 hours) flight takes off in 15 minutes, arrival terminal changed, (at 1:30 am) arrival terminal changed. Too many problems, more annoying than helpful.