Contact Carowinds Support

First, let me begin by saying that my family really enjoys visiting Carowinds! However, I am reviewing the app (and not the theme park) which I believe fails to deliver on basic information that are essential while visiting a theme park during a global pandemic. We are at the park today and there is a sign at the entrance that reads “limited attractions available today”. Yet the app does not accurately display which rides and attractions are closed! This is our 5th trip this summer and each time, many of the attractions are closed without accurate communication to the guests as to which ones are closed and which ones are open. So basically this results in walking extra and then enjoying the disappointment on my kids faces when they discover that the ride is closed. You can sense my sarcasm, but seems like a simple communication fix between Carowinds and their guests that will allow guests to better enjoy and plan out their day at the park during a worker shortage and a global pandemic. Wait times on the app seem to be off as well and not in accurate live time. We will continue to support Carowinds and enjoy the awesome memories that it helps facilitate, however, I expect better communication.

My friend and I were ecstatic to go to Carowinds today. I downloaded the app to be able to see wait times for lines so we could optimize our time at the park. Regrettably, the app was no help at all. It said that multiple rides were closed and that lines were longer or shorter than they actually were. For example, it stated that the afterburn and nighthawk were closed yet my friend and I were waiting in line when it said that. This caused issues for not just myself and friend but I imagine it could cause problems for other people who are unable to walk very far and cause even more inconveniences. I understand that it is a busy time of year and longer wait times may be expected, but it’s very disappointing that the app does not work. Why even have it if it gives you false information?

The wait times are consistently and significantly inaccurate. Half the time rides said they were closed when they were actually open… Use of the app for navigation around the park was almost useless, and you can’t lock the orientation of the map to your phone. Directions from point A to B are almost useless, and unclear. I consider my self a power user, and it was very irritating. As a point of reference, I use the Cedar Point and Kings Island apps frequently, and they aren’t much better, but at least they keep the ride open/close status up to date. This was my first trip to Carowinds, and probably my last. It was also stupid that they kicked everyone out of the park for an two hours for no reason.