Contact Rooster Teeth Support

by No Longer A FIRST Member

I’ve had this app for over a year now if I’m remembering correctly, I think there has been ONE update in that time. On occasion I’ll get a glitch where it says my subscription is attached to a different Apple ID which is impossible since I only have one. If you contact RT support their only fix is for you to delete and re-download the app. You cannot comment on videos or view/post journals, which is a shame for a VIDEO platform. I’ve been getting this issue where videos won’t show up in the feed and I have to go hunt down my weekly videos. The app also doesn’t save your progress on a video if you stop watching which is a pain, the buffering is also a pain since there is no circle or button to help drag the video along. This is a huge shame since I only watch RT content on this app and will probably be the reason I end my subscription since YouTube’s app is so far above and better then this poor excuse from an otherwise great company. I hope they stop ignoring this app.

by 55mikey99

I just want to start this off saying I love RoosterTeeth and have been watching their content for years and will keep doing so, with that being said I’ve been trying to figure out ways to get downloaded content to work for months now and there just is not solution to this problem. You have to stay on the app and keep it open in order for the video to download. Once you miraculously manage to get the video downloaded it simply does not work. The video buffers every 10 or so seconds then eventually crashes all together when trying to view offline. Works while online but I need it for offline use hence the reason I download these videos. I contacted support months ago and didn’t receive a response. Looked issue up online to see others experiencing this issue but failed to find a solution or a response from RoosterTeeth regarding the issue.

by Lordquibble

This app used to be “adequate” but it’s taken a quality dive recently. First, it is logging me out randomly MUCH more frequently now. This wouldn’t be so bad but it all stopped interfacing with password managers too. This may have been when they introduced signing on with google, but I can’t be sure. Because I understand network security I have a STRONG password so now I have to go into LastPass, look up my password, copy it to the clipboard, come back into the RT app, and paste it. I just wanted to watch funny internet videos and your app made it into this whole big thing.

Second, how is there still no iPad version of the app. It has been out for how long, this is absurd!!! Yes, I can use the iPhone version on my iPad and zoom it to fill the screen, but it looks terrible.

Third, and this really chafes me because it used to work. I cannot play and pause using my AirPods or my Apple Watch. When you are putting out more and more audio only podcasts (which I do enjoy) that are great to listen to when working out or cooking, the fact that I cannot quickly pause AND resume without touching my phone screen when I have other, better options is completely inexcusable.