KIT-Navigator app not working? crashes or has problems?

KIT-Navigator Status

Last Updated on 2016-03-26 by Karlsruhe Institute of Technology

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Common KIT-Navigator Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot KIT-Navigator app on iOS and Android devices. Solve all KIT-Navigator app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

KIT-Navigator iPhone Issues and Solutions

KIT-Navigator iOS app crashes, not working, errors
KIT-Navigator iOS app network issues
KIT-Navigator on iOS has black/white screen

KIT-Navigator Android App Issues and Solutions

KIT-Navigator has errors/crashing/not working
KIT-Navigator server network connectivity issues
KIT-Navigator has black screen

KIT-Navigator iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever KIT-Navigator app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix KIT-Navigator app crashes or not working on Iphone (iOS):

Close and restart the KIT-Navigator app on iPhone
Update KIT-Navigator app to the Latest Version for iOS
Uninstall and reinstall KIT-Navigator iPhone app
Update your iPhone to the latest iOS version

Fix KIT-Navigator on iPhone unable to connect to server/internet connection issues::

To resolve KIT-Navigator network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix KIT-Navigator black/white screen (blank screen) on iPhone:

Follow the KIT-Navigator iOS app troubleshooting guide Here →

KIT-Navigator Android App Issues and Solutions

Fix KIT-Navigator not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent KIT-Navigator app issues:

Force Stop the KIT-Navigator App
1. On android, goto "Settings" » click KIT-Navigator app. » click "Force Stop".

Update KIT-Navigator to the latest version on PlayStore

Clear KIT-Navigator App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "KIT-Navigator app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch KIT-Navigator.

Fix KIT-Navigator unable to contact server/ KIT-Navigator internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click KIT-Navigator » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got KIT-Navigator » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch KIT-Navigator on android.

Solve KIT-Navigator black/white screens issue on Android:

Follow the KIT-Navigator android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Karlsruhe Institute of Technology, developers of KIT-Navigator.

About this app

Der KIT-Navigator bringt Dir den Campusplan des Karlsruher Instituts für Technologie (KIT) auf Dein iPhone, Deinen iPod Touch und Dein iPad. Suche mit dem KIT-Navigator nach Gebäuden, Hörsälen, Instituten und weiteren Einrichtungen an den KIT-Standorten. Bestimme Deine Position per GPS-Ortung und verlaufe Dich nie wieder am KIT.