The Toll Roads Reviews

What a racket these toll road criminals make! It’s highway robbery to get fined 4000% of a fine to drive. You are promoted to download app to pay your $6.00 toll only to have it constantly crash and unable to check your tolls to pay. Low and behold to find a fine to pay in the mail for over $400 ! How in the hell does a $6.00 toll become a $400? You should have plenty of money to make your application to work on a modern phone thats been available for over a year. And let’s not forget the horror stories of how not being able to pay your toll fines get sent to DMV and law enforcement. These tolls can land you in jail Like all traffic violations in California. That nice afternoon drive on a Sunday afternoon becomes a hard crime with warrant & vehicle seized when unable to pay the extreme extortion fines. Only in America can you find yourself sitting next to murderers, rapists and violent criminals by driving on a toll road and not being able to pay because the payment system is broken!

For as long as I have used TheTollRoads , it made me log in every time. And now it crashes when I click LOG IN.

Adding a rental car is a hassle because it does not give a visual indication that the car has been added successfully, so you end up doubting and re-adding. For me, the ability to add rental cars is the main purpose of TheTollRoads.

I’m giving this one star. Not really because TheTollRoads is all that bad But rather because of the stupidity in requiring that you login with your password every time you access TheTollRoads . It is on a secure phone for crying out loud! And why not at least have it save your password like most every other app does. Or better yet, allow us to use our thumbprint. It’s just a horrible and unnecessary design flaw. I keep updating TheTollRoads in hopes that they fixed this stupid situation but they still haven’t so I am making my point known through this review. If you are reading this… Please also write a similar review so that hopefully they will pay attention to this ridiculous problem.

This is the 2nd time I got a violation notice for a toll that won’t calculate on TheTollRoads . Both times o tried to pay the amount of my toll as a guest . When it kept saying to wait 48 hours I waited 3 days . Checked again , “no amount for this toll” after 2 weeks same thing . I did it all kids of ways, manually too, same thing. Since my use of the toll road was so brief I thought maybe because I traveled for less the 5 minutes there’s no fee. Sure enough a couple of weeks later I get a violation that I had to pay and God knows how I’m going to dispute. Just don’t use the toll roads and if you had the same issue I did we should all file a complaint so we can get a refund from these thieves .

When I rented a rental car I entered the license plate for it into TheTollRoads and indicated that I will finish using that rental car on September 22. TheTollRoads doesn’t permit me to enter the time when I returned the rental car which is a glitch. Unfortunately because of this I was implicated when another person rented that same car and his toll road charges were deducted from my credit card! That rental car was still under my name the whole time on September 22 even though I returned the rental vehicle at 7:06 am. I couldn’t call FasTrak customer service to tell them I returned the rental vehicle because they are closed on sundays. There should be a time entry next to where you put when you pick up and return the rental car.

My issue with TheTollRoads is that whenever I get a new credit card I, like many people, forget to update all my accounts which would of course include the toll app. So instead of me just logging in to update the card when my toll accounts gets suspended, it ALSO suspends my access to TheTollRoads . That makes NO SENSE. Why would you suspend access to TheTollRoads which is the only convenient way for me to make a payment to unsuspend the account. Ultimately, I have to go to the desktop website to make the payment but because it’s such a hassle I just postpone it which means you guys don’t get paid. Someone on this development team please make this make sense?

I hate TheTollRoads. Its been 3 times that it charges me double. There is times when it says that there is an error or that your card is decline but it is not decline it actually charges you even though it says your card was decline so I go back and start over to make sure my card info is correct and I pay again which is a double pay!!!! Ive lost so much money from toll roads!!!

As soon as my account balance drops below $50 they automatically charge my CC $150 without notice or confirmation. TheTollRoads should have the ability to adjust and change how much is put on your account. If my account goes under $10-20 that would be more reasonable to charge me $50. Or allow me to add how much i want to load into the account similar to the Starbucks app. TheTollRoads has no information on how to change or adjust any of this. No explanation on why the charge is so high, etc.

It's more friendly than the mobile website for sure. However the screen is very inefficiently laid out. Half the screen is used for large buttons.

Touch ID would be nice improvement. I did not try payments but they do not support Apple Pay.

I don’t use the toll roads that often but TheTollRoads seems to work fine for me. I am confused about why you need the transponders though. I had TheTollRoads and used the road before I had a transponder and it just used my license plate # and charged my debt card the same way.

It would be nice if TheTollRoads had an alert feature. Every time I use the toll road I would like a little message saying it was used and how much I just paid.

I had the acct for a while, & I totally forgot about it until heard a voice mail asking to update my payment method.
That’s a good thing.😊
So, I logged into my acct & found recent charge on my acct. I had some credit on my acct; so I don’t worry about late payment.
But when I tried to see if I need to pay, the system didn’t have ability to show if I paid, when I paid, or how I paid the bill.
Also, I don’t have ability to print from TheTollRoads to have my own record (not that I wanted to but I want to make sure that it has that capability). Perhaps, I didn’t know how to TheTollRoads properly, & I hope, that’s the case.
EC

I have all my tools and review them every week on my app. I never have to worry about paying because I don’t pay is set up through TheTollRoads . I can get estimates as to what a ride will be in the estimate is pretty darn right. I like the fact that they have the new Transponders and I don’t have to move them from car to car anymore. Good job Toll Roads.

I like TheTollRoads . But my cars has transponders and are rented out. I would like to know when a rented car incurs a toll via push notifications.

TheTollRoads works well without any problems. I have a credit card on file, so I don’t need to pay as I drive. The only time I use it is to add/remove vehicles or order/replace a transponder, so my uses are few and far between. Still it is much easier than using the internet especially on my mobile devices.

I was unaware of the penalties for not paying in the 5 day window within my first few months after a big move to Cali from Hawaii. It’s crazy how $7 can turn into $200 smh I downloaded TheTollRoads and loaded money for peace of mind it’s easy to use and set up your account. I wish they advertised TheTollRoads at the DMV or on the side of the highway!

I’m thankful for the toll roads grace arraignment. If you do not call within 5 days but have prior account with the toll then update your CC on file and they were kind enough to bring the toll back down to 6.00 in the past. I really wish they will have the same payment grace system to where the fine is not unreasonable or above my ability to pay all at once!

For working professionals in California, time is of the essence. The convenience and reliability of driving and billing make this a win-win situation. Customer service has always been outstanding and for those who use California Toll Roads, the cost is reasonable. Now that the COVID 19 Pandemic is looking like it’s on the downswing, the regular Freeways will start to gridlock again. Assess your situation and decide what works for you. It definitely works for us!

Got the free transponder stickers for both motorcycles and my car. Never had any issue. Everything works perfectly. Be aware that tolls may take a day or two to show up on TheTollRoads . You can get a small discount for prepaying too, which just charges your credit card periodically for an amount, then you gradually draw that down as you use it, then it charges again. Otherwise it charges your credit card with each use and there is no discount. This is good for all toll roads/bridges in California.

I love having TheTollRoads so I can see what's going on with my account. Also, having an account helps ensure any small amounts Im charged from random use of the tolls guarantees I don't let any penalties accumulate and make $2 become $100 or more Bc I forgot to pay within the 5 day time period. Thank you for making one of the things I do & handle much easier so I have one less thing to worry about!
TheTollRoads is a must if you drive any of these tolls so you can monitor your account and what's being changed!

Why not add notifications of when a toll is due? Silly to the an easy way to pay but leave out the reminder to pay in hopes to collect a late fee??

Great new app update. Much more user friendly interface. Always improving. Like always excellent customer service.