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  2026-03-11

Santa Cruz Sentinel Customer Service 💢

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3 Most reported problems 😔💔

4.6 out of 5

Can't get the news when I want it

2025-02-24

by Caliola

This app is so annoying. It only lets you read a certain amount of articles before it asks you to sign into your press account if you have a subscription to the news paper. If I had a subscription, I wouldn't need the app. I tried the subscription but had to cancel it because it never got delivered to my second floor apartment. If you don't have a press account, the app kicks you out of the article. I think it only allows you to read a certain amount of articles for free per month because after awhile it doesn't require you to sign in. It's an on going cycle. I end up reading the articles for free on the website. This app is irritating and I'm deleting it. I can read the articles on my desktop or smart phone browser instead.

Not Happy

2025-02-25

by Peaful Being

The app now has a lot more pop up advertisement. The sliding navigation is inconsistent. And the overall loading time of each article is much slower. You fill the online version with negative news that happened in the Bay Area regarding violence and gossip which we didnt used to get. It makes you guys come off like TMZ. Although I do like the consistent tech updates. Also on the main menu, most of your headlines are cutoff so you can only partially see it. Please change the format so I can go back to using it. Thanks.

Obituaries used to sell ads

2025-02-26

by Xxxzza

This app is so annoying I have to steel myself to open it. I am canceling before the weekend ends. Too bad, because I want local news and find the monthly cost of receiving it at my door unreasonably high.
Turning to the obituary of an acquaintance this week, I was shocked to see an ad for wrinkled knees instead of my friend’s face directly under his name instead of his picture! What insensitivity! If I were the family, I’d be horrified!!! Disgusting and in my opinion unforgivable.




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