Contact CodeRED Support

My city & county use CodeRED to communicate information and when the recent Marshall Fire threatened my community I promptly signed up on the website. I then discovered this app, downloaded it and tried to sign in. However, the login I created on the website didn’t work. I tried a password reset, which didn’t work, then contacted their support. A week later I still haven’t received a response. I have received an alert on my phone so that part works. However, you can’t immediately see what the alert is and are prompted to open the app and login. You can continue to the app without logging in and as long as you are using location services you can see the alerts in your area so at least you can use it. The app design is very rudimentary. Compare it to any other app that uses a map to convey information close to your location, such as travel booking apps, and it is crude. It is not easy to use and communicates only the essential information. Overall the app does work but there is clearly a disconnect between their online system and the app. Not being able to login is irritating but not getting a response from customer service is unforgivable, especially considering this is an emergency alert app.

So I downloaded and PAID for the CodeRed app my county recommended and linked on it’s site. It’s a TOTAL waste of money. It doesn’t allow access to the acct I have created through the county which is their THIS program but online. I had to create/register a NEW account just to find out the two are incompatible. It ALSO has no way to access the 57 alerts it has listed nor the message option on the program to read updates. WHAT A WASTE!! It is the most useless app I’ve ever downloaded AND I paid for it!!! I’m very disappointed with the app and even more disgusted that it was recommended for public use when it’s not even compatible with the account I registered with the online version of this app. I want my wasted money back from this download. I don’t know what to do and am so enraged that I spent money on something that does nothing AND required I Pay annually to have more of NOTHING!! This program is incompatible, incompetent, useless, costly, time wasting, space/memory wasting, a hack to take your funds, disappointing, enraging, nothing like what it claims, lacking in features/operation, A SCAM!!! Wish I could give it NO STARS!!! I’ll delete this and stop leaving negative reviews as soon as I get back my funds wasted here!!!

Our county moved to this program a few years ago. This system works well, when it works which is extremely rarely. I have discovered that I have to remove the app and reinstall it once or twice a week for it to work properly. I was told I needed to choose not to delete old alerts during emergencies, so now I have 100’s of alerts that are old and no new alerts, which there should be. This app and system is extremely unreliable and a waste of time. I strongly discourage any emergency service to switch to this or anyone in the public to rely on it to consistently notify you in case of an emergency.