Contact quitSTART Support
Company Name: ICF International
About: quitSTART is a free app made for people who want to quit smoking. This app takes
the information you provide about your smoking history and gives you tailored
tips, inspiration, and challenges to help you become smokefree and live a
healthier life.
quitSTART Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit quitSTART Website
Privacy Policy: https://smokefree.gov/privacy-policy/
Developer: ICF App Store
3 Most reported problems 😔💔
Just Ehhh
by Razechik
When I first downloaded this app, it was great, but now that I’ve started on Chantix to help me, a lot of the functions in the app aren’t working properly, such as photos and the “brag” button. Every time I try to upload a photo, the app closes completely and the photo does not upload. I wanted to add photos as reminders as to why I want and need to quit. These reminder images are very important to me.
Also, I feel that the “Brag” button is a great feature, if only it worked. I feel it would be a great motivator, however, when I click on the button, it only opens up my messengers, printers, notes, etc. when I believe it is supposed to redirect me to a community page of some kind. Not sure about that because I can’t get it to work unless it only wants me to brag to people in my own contact list, but it doesn’t make sense because it tells you that your progress will be featured somewhere where others can view it to motivate them to stay quit.
The app is all whacked out right now and I hope they get it working soon.
Useful but not working properly
by A-DC-23
I use the app and it helps, however it works differently on iPad vs phone, better on iPad where more interactive features are actually working. The games, except one, stopped working after the latest app upgrade. On the phone it takes forever to load the cards or anything for that matter. Cost of cigarettes is made up, in my case were cigarillos that certainly cost more than what the app entered. So the financial incentive is diminished bc the cost is inaccurate. Definitely this app needs improvement, at least if all the features would work!
It’s an ok app
by Dream A Little Nightmare
I guess it does what it’s designed to do. It’s a bit bland and the games are boring. I don’t know how they’re calculating money saved since the cost of cigarettes is different from state to state and in some places within the same city and there is no way put in the info to change it. The cards are generic and nothing inspiring about them. It’s basically good at counting how many cigarettes you haven’t smoked. It wants me to long in 5 times a day and it’s not necessary imo and write in diary which I don’t need. No health tracking info. It needs some updating.
Have a Problem with quitSTART - Quit Smoking? Report Issue
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- Pulling issues faced by users like you is a good way to draw attention of quitSTART - Quit Smoking to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a quitSTART - Quit Smoking customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using quitSTART - Quit Smoking.
