Contact Bell Gossett Support

by Cbcaves

Depending on if you reset the values each time correctly this app will give you a completely wrong answer based on the printed charts. Also even when it does seem to calculate correctly, there is still some degree of discrepancy with the printed charts. It has been this way for years, and I finally decided it is time to stop using the app altogether for circuit setter balancing.

by DevilsPoet

App needs work. Compared to other modern apps the interface is old slow and lacks sophistication. For example, fields must be reentered often, and auto populate with values that must be backspaces to removed.

by Jhdyududhgwgwhjdid

I have been doing air and water balance for 26 years. Accuracy is critical if you are a water or air balance professional. We use meters that cost thousands of dollars each.

I love innovation, when it actually works....
I would give this app negative stars if possible!

I have exclusively used the hand wheel chart when balancing water flow on circuit setters.

I saw this app about three years ago, downloaded it and was using it for a little bit.
I noticed enormous discrepancies between the GPM’s that were reported on the app and the hand wheel chart.

The original issue was,
when the degree setting was set to zero, you would get a bogus GPM reading no matter what valve size you were using when you input a pressure differential.
I contacted the B&G parts distribution company Dawson and informed them of the problem.
Dawson responded wonderfully and contacted the software designer of the app and had the issue resolved. Dawson was so thankful that they sent me a free sweater. Good business.

After using the app again, a new issue was discovered.
This new issue is very serious and can cause the app to report a GPM reading that is completely different than what it actually is by an extreme amount.
I contacted the Dawson company and reported the issue and this time the response was different, they did not seem that interested in trying to have the issue corrected. Not sure why they had a lack of concern.

It is for this reason that I am not going to report what the actual issue is and I am doing this in hopes that somebody who actually cares will read this and reach out & contact me from either Dawson or the development group so it gets fixed.

The app is a good idea, but it’s no more than that for now until things are fixed.

Those of you that use the app can probably figure out what the bug in the software is yourself & I
HIGHLY RECOMMEND THAT YOU DOUBLE CHECK YOUR GPM READING AGAINST THE WHEEL CHART FOR EVERY MEASUREMENT WHICH DEFEATS THE PURPOSE OF USING THE APP ALTOGETHER!!!!