Contact Buffer Support

by Raantuva

When the new sign in methods came into play, I wasn't concerned. I had signed up with an email address in the first place, I always do when the option is available. Didn't use this for a while as I had no need, open it last week and boom. Account is gone. Try signing in on desktop website/safari extension. Same situation. I reach out for help and am told over and over for a week straight that I don't have an account. Y'all DELETED IT. FOR NO REASON. Never been so frustrated with a support experience of this kind outside of battling Tumblr for 5 years to get my original account back and Wordpress' terrible support system. I'm putting Buffer in this same bucket now. I don't know who told tech people they're all smart, but this is a boneheaded move. I didn't even get an email from you guys about the sign in system change. I haven't gotten any emails from you in a while until last week and I'm so disappointed with this whole experience that I'm not using your platform anymore. It's not that it's bad quality, it's just clear you're not doing enough communication and QA to make this viable. Someday that's going to come back to bit y'all in the foot and I'm not gonna sit around waiting to get burned a second time.

by Jenkiddtx

Trust me- do not even waste your time with this App! I tried and tried for days to get it to sync with my accounts, and since I’m on the “free” version, I can only use two accounts. Sorry, but I’m order for me to fully know how each of my top platforms will look and perform I’m not going to automatically “UPGRADE” to God knows how much, the App won’t tell you if your on your phone- just says “go to desktop for prices”. Ummm... this is a MOBILE APP!!
So anyway I write a lengthy email to their support team and immediately get an auto-response back saying...... see below....

“Hey there, In order to keep our Free plan free, Buffer's email support is now limited to paying customers”.
WOW!! are you seriously serious right now with this?! That right there just made my mind up 100%! NOPE! If you are smart, you’d stay clear of this time-sucking so-called “App”!! Wish I would’ve read all of the other 1* reviews before wasting hours of my time!

by Bion Howard

I believe Buffer is a cool app, and I am sticking with it, but the whole reason for buffer's existence is to save us time. It takes 19 taps to share 1 article on Buffer. Sadly, and it takes half as many taps to share an article 5 times than it does to share 1 article on 5 channels with Buffer. This is because of the massive amount of unnecessary tapping buffer requires. You have to manually select the channels in a nested menu. You have to manually select an image in a nested menu. You have to manually copy paste a link into Pinterest. You have to manually tell it to crop the image for Instagram, and then nothing happens, so you have to manually crop the image and then manually post to Instagram anyway (so what's the point?) You have to manually hit an x on the image on Facebook channel. None of this requires fancy stuff, just sensible defaults.