Contact Smithsonian Magazine Support

Saw that Smithsonian now says you can read the print magazine on your iPad, if you subscribe, which I do. Great, I thought, update and try it. Not only did this not work, it nearly bricked my iPad. Finally got it working again after some effort. THIS IS A DANGEROUS APP AND SHOULD BE IMMEDIATELY DELETED BY EVERYONE! I cannot understand why the overwhelming majority of magazines have useful apps where I can read my print subscription and Smithsonian has been a major fail in this area literally for years. I doubt the app developers ever read these, but if you do: Shame on you. FIX THIS!!!!!!!!!M

Ever since the app was updated, the magazines I’ve been saving from January 2012 to today have all been erased. The pages are gone and if this doesn’t get fixed, I’ll look for something else that will.

If you are thinking that you are going to be green purchasing the digital subscription, think again! The amount of time and energy I have put in talking to customer service of both iTunes and the Smithsonian developer could worth a year of carbon foot print of the subscription. They tossed me like soccer ball for the problem that is clearly on both side. I would like to remind you both Apple and Smithsonian Developer that I am an subscriber to the Smithsonian magazine as a Apple User. You guys need to work together to solve this issue together instead telling me the issue is not on your end. It is on both ends! If one side is more willing to resolve the issue by contacting the other side, this issue would be resolved within 30 min. Apple seems to have the issue thinking if they are the most elite tech company they give the world's least elite customer service to its customers. Let me clarify that statement by no mean the customer service personnel is rude or unhelpful! I am more than grateful for their help. It's the management how customer service is delivered. If I spend $500 for a screen that types, I should NOT have to spend all morning on the phone trying to tell them my magazine subscription that I bought with my money did not work please do something.