Contact Fishbrain Support

Fish brain has been advertising how they have a new store and you can purchase items from their site. I have taken the liberty of doing exactly that. While I will say I am totally satisfied with the Fishbrain fishing shirt that I received. I am completely unsatisfied with the customer service or the lack there of. I purchased a shirt and two hats for $50 and only received the shirt. $30 went to fish brain charity I’m assuming because I still haven’t seen it and no one has any answers. They just keep telling me they’re going to get back to me. But they never do. I would suggest being mindful about spending money on their site. They don’t seem to help with any lost items or money that’s been spent already. It drives me mad because I still use the site and enjoy the benefits of fish brain. But it’s getting upsetting because if you can’t handle a $50 order then I’m never going to drop a $500 order. Just give me my hat or my money already. Because to me this is no different than stealing. I’m sure they don’t want that reputation.

I’m giving this two stars because it used to be a good app. It helped me find some fishing spots when I first moved to Kansas City. If I were rating it based on how it performs now, it would be zero stars. About 3 months ago my feed became broken. It shows all of my catches at the top of my feed and then a few older posts after that. If I scroll way down I can find some new posts mixed in with mostly old posts. I have contacted support three times and I get an email back saying it’s a known issue, they are sorry and they are working on it. Then the support ticket is closed out. I’m sure it’s to satisfy a metric of how fast they close out support tickets. But the problem hasn’t been resolved. I’ve had to open three different support tickets and still no resolution. So I am done with the app. I’ll be looking for another app to connect with local anglers. Good luck if you download this.

Overall the app is mostly well designed with many useful features. The home screen is a social feed featuring catches - fun to read thru. Additional features include tracking the location, date, weather and gear used of your catch. Also you can pull up a map of a location and see where others caught fish, gear used, etc. You can comment and message other users/fishers. I also like that the community is generally very positive and supportive. The app unfortunately also has several significant bugs. As others have noted, the single biggest issue is their feature that identifies the location of a catch is often wildly inaccurate and limiting. It forces you to pick an inaccurate location such as a stream flowing into a main river rather than the location in the river were you actually caught the fish. This makes membership almost deceptive since you're really paying for that location info. Shame on them. Another bug is the location search results that are unsorted and put waters that are thousands of miles away near the top rather than the nearest water of the same or similar name. Lastly their support is unresponsive. They only send robo responses. It makes you feel like now that they have my money, they no longer care. They have a good foundation and now need to focus on working out the bugs and providing better service.