Contact Castle Age HD Support

by *~*Storm*~*

Think 2x before you play this game. Think 3x before you spend money on this game. I have played CA for over 10 years and during that time I have spent more than my fair share of money to say the least - until now. The developers have changed over the years and with each change the customer support has gotten much worse. Deca Games severely mismanaged their latest server maintenance, which had extremely detrimental effects for many of their customers. To add insult to injury, they refuse to accept full responsibility for their mismanagement and have failed to adequately compensate their customers after they short-changed them of several special event prizes during their error resolution process, despite receiving many requests for help from their customer base. Additionally, they have no clue how to resolve game glitches/crashes or how to run a battle game in a fair and equitable manner. Clearly, Deca Games only cares about how much money they can milk out of their customer base rather than providing a well-managed, fair and enjoyable game for all customers. Due to their dishonest nature, think 4x before spending any money in games managed by Deca Games.

by Words4thoughts

This game has changed ownership over the course of 10 years. Unless the game goes through major updates, more players are gonna keep leaving.
There are so many outdated gameplays. For eg, the 3 types of pvp battles are tiered and once you reach the top, there’s no thing else to do. And what a lame grind to get to the top.
There are occasional events but you have to be a whale to get some decent loot. Farming materials to craft items or upgrade heroes is a joke! The randomness of drops or amount of damage you have to do on a monster is ridiculous.
There are so many missing features on iOS compared to the web version. This list is just scratching the surface of what is wrong in this game.
Meanwhile, in the Facebook page, I just see memes being posted by Castle Age.

by JEN CONLIN

I spent $200 and used 1500 favor points on caverns of Time fighting dozens of dragons and ended up with nothing to show for it. The drop percentages are ridiculously one sided and left many people feeling robbed. If we knew it was that bad we would never even have bothered. It make me not want to play anymore much less spend more money on a broken game that hasn’t had any bug fixes in years or game development. And once again they get your money and their customer support has been down for weeks so you can’t even complain, which is just as well as they just give you a standard response and do not actually do anything!