Contact Spades Support

by Vintagehussie

I’ve been playing on this app since 2017. I play the rated version with real people and up until the last year or so, everything has been fine. But over the past year, they way the multiplayer is set up has become increasingly frustrating.

You get punished for the dumbest things. Like I get being “punished” for quitting a game that you’re losing but at the same time there are people that will purposely make bad plays, but I get punished for not sticking around when they are clearly sabotaging the game. And the more you “quit” the more the algorithm will purposely match you with lower rated players as “punishment.” but what about punishing the other end? People will literally bid 0 and purposely win books to make you lose 100 points and nothing happens to them.

My rating was in the 2000s and I quit 1 game because a lower rated player that was my partner just went off the rails making purposely dumb plays and now my rating has dropped to the 1600s and can’t get back up because I keep getting matched with partners that have THE lowest ratings. It literally makes no sense. And I can’t even delete my profile and start over. Like literally WHO CARES IF SOMEONE QUITS THE GAME?! I find myself HOPING that my partners will quit, because the AI partner is better than a real person.

by ButterlySheFlies

I downloaded this app less than 24 hours ago and will be uninstalling. My partner and I were winning and there was a racist jerk on the team who became upset he was losing. He than began to tabletalk actually telling his partner what to play and harassing me. I clicked on his profile trying to report the issue and/or block the player and there was not an option to do either. I emailed the developer detailing the experience and suggesting the option be added to the app to report, block players etc. I received a response from the developer whose name is Jason. His response consisted of thanking me for emailing about the AI of the game and that he was sorry I had a bad experience with the "AI". My email had nothing at all to do with the AI of the app. It seems like he just clicked a random auto response and used it to reply to me without even taking the time to read the actual email I sent. I know that developers cannot control actions of other players but they do have control of the level of appreciation(or lack thereof) that they show their supporters. This has been a terrible experience and I refuse to support an app(rather free or not) whose developers show no appreciation or concern for their users.

by Dr Frightner13

Here is the problem with this app when u play for ranking u get paired with a terrible player they bid 9 and get 4 then leave the game. I stick out the game and I lose points. I also hate that it’s easy to get a nil hand some games are over in two rounds because a player can get two nils. The app should not give so many points for a nil in a game to 250. It’s fine if it’s a friendly game to 500 but I game to 250 nil should be worth half the points if the ai gifts one team a win the other team shouldn’t lose points because no play they could have made will help them. The ap should also allow you the ability to tell they system if you never want to be paired with that partner again at games end. Last the ai is messed up you could be winning big and the ai will step in and help the losing side does this all the time. If I play with the computer because my partner left I should not lose points most of the time the computer is dumber than some of the players on here. The ai is seriously flawed