Contact Zen Pinball Support

I have this app installed on my iPad and iPhone and when I tried to buy a table it would not connect to iTunes and I could not get the table I was trying to purchase. A few days later I received a receipt for the table so it won’t connect to iTunes to download the table but will connect to get your money. I called Apple and they tried to fix the problem and had me delete the app on my iPad and redownload it so now I’ve lost every table I bought, which was several. I’ve tried to download my table’s several times and get the same message every time, there was an error connecting to iTunes. I contacted Apple again to make sure I wouldn’t get charged for trying to download all the table’s I’ve already paid for and no longer have. Thanks Zen! Update: I was able to download all my previously purchased tables by clicking buy table, then when the window pops up that says please wait click cancel then buy table again then it will tell you how much the table costs and to hold your thumb over the button to verify purchase. After you do that then it tells you that you have already paid for the table and asks if you want to download it again for free, click ok then it says you’re all set, click ok. Then you’ll see the please wait window, click cancel then buy table. It let you download after that. Do that for each table and if that isn’t the correct process it’s close so just keep messing with it and it will work.

The reason why I am giving this application one star is because you’re not making the application inclusive and accessible so that people with disabilities could play it, such as blind people. You could easily add sound elements to the game, and 3-D Audio [binaural audio]. Have you ever consider doing that? Well, if you haven’t, then I suggest you make it inclusive and accessible, with voiceover. I guarantee you if you made this application inclusive in accessible, you were definitely see an increase in usage of the application. If you cannot respond to this review, I will have to unfortunately contact Apple support or contact your app developer page. This is ridiculous, we’ve got to make these inclusive and accessible so that all people can play this game.

So I downloaded the app mainly to have the Ghost Rider Pinball. Ive been trying to buy the table for days, but it will NOT let me do so. I keep getting “AN UNEXPECTED ERROR HAS OCCURRED DURING ACCESSING THE ITUNES STORE.” I’ve already bought the Avengers Table so I know it’s not my device. I’ve also went ahead to see if it process giving me the option to buy other tables & it does. The Ghost Rider Table is the ONLY ONE that it won’t let me buy!! I also tried sending feedback yet when I try attaching a photo the e Mail automatically closes out. I now have sent them a direct E Mail considering this truly doesn’t make sense. Not happy! Ok so we’ve written 2 reviews & E Mailed ZenStudios yesterday & we still haven’t received any help. Do you guys not respond anymore? Do you not care about those who purchase your games? Will be back until we receive an answer!