Contact Zen Match Support

I have played this game once and for some reason it locked up so this is my next time through. The game is overall great but some of these puzzles just cannot be beat without the cheat tools like the ‘shuffle’ for 10 coins or the ‘hold 3 cards’ in the alternate queue. Several times I have got locked in a puzzle and my cards are just not shown anywhere on the game board. The example I am quoting is level 229 and there are only 5 sets to finish the game. I have 2 suns, and 2 violets on my board and 2 other singles. All of the matches for the rest of the game are visible except for the sun and the violet. There is NOWHERE Left to hide the ones I need but still, I shuffle, nope, shuffle, nope, shuffle after 10 shuffles still no sign of either of my cards. That is just impossible but also, there is nowhere to hide them????? All the cards on the board are visible unless you stacked directly on top of the bottom, but the remaining matches make that a statistical impossibility…. I will not be spending and more money on the game as it is just a little too dumb sometime as far a a fair and fun gameplay. I like a challenge but there are still bugs to the game play and that ruins it for me. Long time player and I have had enough. If you like the game, it’s well done, but soon enough you will see it is not working correctly and it drains your coins to force you to buy more.

I liked the art of the tiles to match and enjoyed working out the puzzles, for a while. I actually spent real money to get the boosters that let you pass the hard levels, but all they did was take my money without giving me the boosters I paid for. So you beat the levels and get the tokens to decorate your zen room, but unless your favorite colors are all shades of brown, not much from which to choose. Occasionally there’s a dull blue or green, yippie. (Why the tiles have such pretty colors and the rooms have such ugly ones I’ll never understand . . . ) Then make your selections from those boring browns, spend the tokens, and surprise! Next time you log on, your changes are gone, you’re back where you were, however all the tokens spent are still gone and you have to earn them back again. Oh, by the way, lets say you click the support button for help, right? You get your choice of various articles available to read, none of which have anything to do with the problem. So you’re told to contact them for more help. Guess what? There’s no way to do it on site. I spent over an hour traveling down every rat hole, still nothing. Bet that really cuts down on wasted customer service time if customers can’t find you to complain. Congratulations, I’ll be deleting the game soon.

I really enjoyed this game until about level 170. At this point, like many other games with the same format of passing levels to accomplish a goal (word villas, project make over, etc.), it becomes impossible to pass levels without many power ups which require some kind of coins which cost real money to obtain (for the most part). They do not have any kind of daily rewards that are given. They have competitions where you can win stuff, but this requires passing levels which brings you back to needing coins and having to spend money. I have been stuck on level 178 for 4 days now and have used roughly 30 or so lives. I had coins and power ups in the beginning but used them all on this level and do not want to spend anymore money on the game to get more. Especially after having paid to remove ads which was $6.99 (higher than I’ve seen for any other game). Heck, I could buy more or less the same game on pc for that price and that would be the FULL game. I’m not sure why you can’t just buy phone games this way. I understand they are often being updated, but many games that you buy full version of still update as well, hints expansion packs. Phone games truly are money traps. I really need to stop hoping differently and finding myself disappointed.