the wave Status

Last Updated on 2024-05-27 by RTL Audio Center Berlin GmbH

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Common the wave Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot the wave app on iOS and Android devices. Solve all the wave app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

the wave iPhone Issues and Solutions

the wave iOS app crashes, not working, errors
the wave iOS app network issues
the wave on iOS has black/white screen

the wave Android App Issues and Solutions

the wave has errors/crashing/not working
the wave server network connectivity issues
the wave has black screen

the wave iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever the wave app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix the wave app crashes or not working on Iphone (iOS):

Close and restart the the wave app on iPhone
Update the wave app to the Latest Version for iOS
Uninstall and reinstall the wave iPhone app
Update your iPhone to the latest iOS version

Fix the wave on iPhone unable to connect to server/internet connection issues::

To resolve the wave network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix the wave black/white screen (blank screen) on iPhone:

Follow the the wave iOS app troubleshooting guide Here →

the wave Android App Issues and Solutions

Fix the wave not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent the wave app issues:

Force Stop the the wave App
1. On android, goto "Settings" » click the wave app. » click "Force Stop".

Update the wave to the latest version on PlayStore

Clear the wave App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "the wave app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch the wave.

Fix the wave unable to contact server/ the wave internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click the wave » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got the wave » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch the wave on android.

Solve the wave black/white screens issue on Android:

Follow the the wave android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at RTL Audio Center Berlin GmbH, developers of the wave.

About this app

Ob Smooth Jazz, Pop, Singer-Songwriter, Loungemusic, Soul, in jedem Fall eine kompromisslose Alternative zu den üblichen Radioformaten. the wave sendet aus Berlin und besteht aus einem kleinen Team mit viel Leidenschaft für Musik abseits des Mainstream. The wave informiert Sie jeweils zur vollen Stunde exklusiv mit den Kampakt-Nachrichten von n-tv. the wave – kann mit dieser App über WLAN und über das mobile Datennetz empfangen werden und ist kostenlos. Bei der Nutzung werden Daten übertragen, die Ihnen Ihr Provider je nach Vertrag gegebenenfalls in Rechnung stellen kann. the wave – relaxing radio spielt abwechslungsreiche Musik ohne Moderation. Die Wiedergabe läuft auch bei ausgeschaltetem Bildschirm, wenn sie zuvor nicht gestoppt wird.