Contact Twitch Support

Edit: Even viewing the subscribed channel has been dreadful. With audio bug, video bug, random error msgs that force quit stream, after that, loading signs that takes forever. What a performance by the biggest streaming service. I go on twitch mainly to watch live streaming service and connecting with the gaming community. The current layout makes it impossible to enjoy what twitch offers. On full screen, chat taking half of the screen is okay, but the other buttons such as follow, subscribe buttons and streamer descriptions taking the other screen is just too much, especially when i have already subscribed or followed the streamer. When i open the chat the actual gameplay takes less than 20% of the full screen. As twitch updates its mobile applications it makes me not want to use the app. It becomes more and more inconvenient to users. Also please let users decide what they want to do when the ad is playing. I’m watching the stream at 460p trying to save data and this 5min ad comes out in 1060p. No way to change it. Maybe ill try to subscribe when the ad is playing or follow the streamer but it is not available. These buttons and descriptions that are annoying when people are actually watching the stream will be useful when people are watching the ad.

While the app has always had problems with stability no matter when you look at it, as of recently it’s been extremely unstable. The slightest wrong move and you’ll freeze the video you’re watching. But not only that, if you close your app and then try to come back to the video and resume progress, your app immediately freezes every time! Another problem exists where if you switch from landscape to portrait, and back again, you’ll cause the dimensions of the video to be out of whack (basically shrinks the picture and puts it in the top left corner and leaves the rest of the space where your video should be blank) and when you try to get the original dimensions of your video back by switching between the two modes, lo and behold, the app freezes! It works as it’s supposed to for pretty much everything else, although i can think of a few minor nitpicks. Like when fast forwarding and rewinding through past broadcasts clears the chat each time instead of the chat simply being synced with the video. As I’m trying to test the app to find these minor issues, my app is now freezing no matter what video or stream i try to watch. It’s truly never been this unstable, but currently, the app is unusable garbage.

Looking at the app from a developmental standpoint, the app is terrific. Outside of little things like not being able to change your profile picture, everything seems to run smoothly. However after having the app for a while I noticed that my email for some reason wasn’t linked to my profile. I tried to fix it from The Xbox app on the console but no luck. Then since I was already logged in on my phone,I tried it there, still no luck. I then logged out and that’s when I really started to get upset. My password and login info stopped working once I logged out then the reset emails weren’t sending and kept saying my account doesn’t exist. I thought I would email and it would be a 2 day fix...wrong! I’ve sent roughly 10 emails in almost 2 months and nothing from them at all. I received a bot reply saying I hope the problem fixed itself, when prompted to email back if it isn’t. They again just ignored my emails. The brand new game I wanted to stream is now 2 months old and I don’t even want to play it considering now no one wants to watch it. Twitch Customer Service officially ruined playing my games while streaming.