Contact The Knot Wedding Planner Support

by HappyChefUser123456789

The app offers a lot of convenient features however they’re only convenient if they actually work. The app & desktop site are soooo glitchy & there’s a new part of the app/site that’s down literally every day. One a couple weeks ago, my entire guest list disappeared for a whole day on the day I planned to address my Save the Dates. Then there was the problem with the photos tab freezing every time I tried to upload our pictures. Then there was the formatting issues with the “Our Story” section where no matter how many times I went on my desktop & manually added spaces between paragraphs, it still just showed up as one big block of writing. Now it’s the registry tab not syncing my registries & putting all my gifts into one place on the site like it’s supposed to. Not to mention, it isn’t completely user friendly especially if you have older guests trying to use it (i.e. older parents, grandparents & such). There’s a lot of things that your guests can completely miss if they don’t know to actually click or scroll all the way down to the very bottom. All in all, definitely A+ for some good ideas but an almost complete fail in execution. Wish I could give a better review.

by Non Applkahd

I haven’t done much more than search for venues. It’s all a bit overwhelming and I thought there’d be an option to share my list of saved vendors to my friends so they could help. This isn’t an option. Now I’m trying to change my password to something I don’t use so my friends can log into my account and this is proving impossible. I’m not a tech guru but I definitely am well enough to not be having such an issue to change my password.

Additionally, the venues don’t note what the pictures are representative of. It’s just a hodgepodge of images that make it hard to understand what the overall space is. I’m having to use background clues to place where the bar is, the entrance, where the DJ sets up, etc. Dance floor is important for me personally and most don’t have pictures to represent the full size of the dance space either. This isn’t necessarily the app’s issue but it’s affecting my over all experience. And sure I could go to the website (which almost always has sparse information and just prompts you to contact them for more info) but so many venues don’t have an attached link.

How do we make the bulk of the wedding planning the groom’s job? I’m having no fun planning this :P

by Cyn.Dee

I love so much about this app but I wish certain things were working properly to love it even more. I have not been using the app very long but from what I’ve been able to use so far, I think it is a great tool to plan a beautiful wedding.

I love that the app provides resources, such as venues nearby with the option to search, the venues have ratings and reviews, pictures, virtual tours, some have price ranges, and all the I formation needed to book a tour. Other resources are photographers, DJs, caterers, and so much more to have the options in case you have no idea where to go to book someone near you. I also love that the app provides you with a planning timeline with deadlines. It provides deadlines for planning month to month which is so valuable to someone like me that is not a natural planner and is does not know where to start or end. You can also take a style quiz to get a feel, and begin an Inspiration board, of what you may want your wedding to look like. It may not be 100% accurate but you can adjust it accordingly.

My reasoning for only giving the app 4 stars instead of 5, is that there is an inspiration board you can create but it is not working properly. It will not allow me to add inspiration pictures nor link my Pinterest. That saddens me because I would love to keep everything in one place and I love the idea of sharing that board with those helping with the planning process.