myQ Garage & Access Control Software

I own the LiftMaster garage door opener for approximately 8 months, and it works fine. However, the App is the problem. In theory, the concept is amazing — to open your garage door remotely. However, if it would be more reliable, then it would be worthy of more stars. There is a glitch that doesn’t always alert you when the door has either opened or closed, causing you to panic if you are away from your home and see one alert without the other. The second glitch causes an error message that doesn’t allow you to close the door and forces you to “reset” it by manually pushing the Liftmaster button. Well, if you are remote, there is no way to manually reset it, so your garage door remains open while you are not home. The third glitch keeps you waiting in permanent hourglass mode until the app times out so you are unable to open or close the door. Please update the app to fix these bugs. It needs to be more reliable > 60% of the time. The 40% of the failures can be detrimental if you are not home to do the fixes that are required.

We have 2 garage door openers and a gate opener. When we first installed these about 6 months ago I was just looking for reliable equipment and thought the remote control through the AP feature was a joke. I was thinking “come on, does your garage opener really need to be hooked up to the internet “. What will they think of next - a toilet you can flush from a 1,000 miles away. Well, was I wrong. About a month after installing this equipment I decided to get the AP going. It turns out to be a very useful feature. We travel a lot and for the last 3 months we have been doing a lot of remodeling at that house. I can’t tell you how many times I have opened the gate and garage doors for workmen from 300 miles away. Every night I can check to see if everything has been closed and locked up. The AP also alerts me if I forget to close the gate or garage doors at night. A really nice safety feature. Bottom line is that it works reliably and has turned out to be one of the most useful pieces of home automation that we have.

Every time I try to connect the MyQ device, the app keeps wanting to create a network using MyQ then because the network IS NOT MyQ but the network here is MY Network. The app keeps disconnecting my iPhone from my home network so it cannot link to the internet which is the ONLY network available here. There is NO cellular service so this phone ONLY works when connected to my network. I could not be connected to the App Store without my network. Your app needs to be fixed. Update: apparently the app and its setup components cannot be used when the business is closed, ie. “after their business hours”. This morning everything worked. The only difference was the time of day that I tried to set this system up. Read above for my opinions of late night installs. It was like their network was down because nothing worked. Today, everything worked perfectly. I have Gigabit Fiber so it was not my network, and never was.