Contact Bon Appetit Support

by Mayamere

I’ve loved the Bon Appétit iPad app for years and preferred it to print issues (I’ve been subscribed for about 4 years and seen the app experience get better and better over time, with fun swipeable layouts for articles, animation, modules you could toggle to make photos easier to view, etc.) The new update gets rid of all the best features about the app and makes it the same as reading the print issue. In particular, the recipe index and separate section for recipes was very important and made it much easier to cook from directly. In the new version of the app, the recipe text is as small as the print issue (actually smaller because I have an iPad mini) and very inconvenient to actually read. I’m so disappointed I’m considering canceling my subscription—it would be easier and more legible to just pull up the recipes on the website than try to read them off the app. I don’t understand why they would go backward like this unless they fired their whole app team.

by Sibyllinnea

When I moved abroad, I was thrilled with the option of receiving my BA magazine subscription to my iPad. Loved the layout, the extra features and the feel of the interactive app. Before I downloaded OSX 8.2, the app mysteriously deleted all of my old issues (8) and wouldn't update the library. Finally uninstalled, reinstalled and now it doesn't recognize my account or any past purchases. When I try to set up the All Access option, it says it's already set up and to sign in...even though I'm already signed in. This is especially frustrating because my subscription just renewed, and right now I've paid for a year subscription to a magazine I can't access. Very disappointed with what was a great app and hope that changes and updates will be made available soon.

by Mmbrownie

I have subscribed to Bon Appetit for 20 years and was excited for free access to what I've paid for. When I try to login, first I use my account number or my address. Then when I try to load the full access items, I am told to login again! But when I login, it tells me that this account has successfully logged in and that I should try logging in with another method, which is not found. This app is living up to Gourmet Live, which is complete junk (and I deleted). I have the Saveur and Food & Wine apps and know how to get through a login. They only require 1 login, which seems sensible to me. Conde Nast ruined Gourmet's rep with Gourmet Live and I hope they don't ruin Bon Appetit's.