Index Hémato app not working? crashes or has problems?

Index Hémato Status

Last Updated on 2020-08-29 by F. Hoffmann-La Roche

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Common Index Hémato Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Index Hémato app on iOS and Android devices. Solve all Index Hémato app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Index Hémato iPhone Issues and Solutions

Index Hémato iOS app crashes, not working, errors
Index Hémato iOS app network issues
Index Hémato on iOS has black/white screen

Index Hémato Android App Issues and Solutions

Index Hémato has errors/crashing/not working
Index Hémato server network connectivity issues
Index Hémato has black screen

Index Hémato iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Index Hémato app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Index Hémato app crashes or not working on Iphone (iOS):

Close and restart the Index Hémato app on iPhone
Update Index Hémato app to the Latest Version for iOS
Uninstall and reinstall Index Hémato iPhone app
Update your iPhone to the latest iOS version

Fix Index Hémato on iPhone unable to connect to server/internet connection issues::

To resolve Index Hémato network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Index Hémato black/white screen (blank screen) on iPhone:

Follow the Index Hémato iOS app troubleshooting guide Here →

Index Hémato Android App Issues and Solutions

Fix Index Hémato not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Index Hémato app issues:

Force Stop the Index Hémato App
1. On android, goto "Settings" » click Index Hémato app. » click "Force Stop".

Update Index Hémato to the latest version on PlayStore

Clear Index Hémato App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Index Hémato app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Index Hémato.

Fix Index Hémato unable to contact server/ Index Hémato internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Index Hémato » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Index Hémato » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Index Hémato on android.

Solve Index Hémato black/white screens issue on Android:

Follow the Index Hémato android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at F. Hoffmann-La Roche, developers of Index Hémato.

About this app

L’application Index Hemato, réalisée par le Pr Guillaume Cartron (CHU Montpellier) et le Dr Philippe Solal-Céligny (Le Mans), couvre une sélection de classifications et index pronostics des hémopathies malignes. Cette application s’adresse à tous les hématologues et oncologues.