Contact Pocketmags Digital Newsstand Support
Company Name: Jellyfish Connect Limited
About: Download the Pocketmags Magazine Newsstand app today and receive a FREE issue
from some of our best-sellers. Discover, Read and Enjoy more than 1,000 magazine
titles from around the world.
Pocketmags Digital Newsstand Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Jellyfish Connect Limited
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Pocketmags Magazine Newsstand Website
Privacy Policy: http://www.pocketmags.com/privacy.aspx
Developer: Pocketmags.com
Privacy & Terms:
http://www.pocketmags.com/privacy.aspx
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3 Most reported problems 😔💔
Right now, 1 star is too many - yesterday it would have been 5
by Another Fine Pickle
The Pocketmags Plus app has stopped working. I’ve been a subscriber for years, with no serious problems. But when I tried to go on yesterday, it announced I had no magazines available. I think I have 30 “favorite”d
Thinking maybe it was an internet glitch, I let it be and tried again today. Had the same problem on all my devices (although everything works on my computer - shame thats not at all portable!).
I reinstalled the app, and that seems to have made things worse. - the Plus page been stuck on a “loading” screen for hours. Plus, before I could at least access the magazine I was in the middle of reading. Now that’s gone as well.
I emailed customer service but received what was clearly an old automatic reply saying replies were delayed by “the holiday period.” Labor Day was days ago… I wonder which one they mean? 72 hours seems to be the minimum wait for assistance - so that’s at least three days out of the latest month I paid for.
Scorned Lover
by Ashley-Smashly
I loved this app but now I’m just frustrated. I downloaded the app and created an account on my iPhone. The username/password were saved on my phone and I’ve successfully purchased/subscribed to several magazines without an issue. Now, when I want to buy a magazine through their website vs. the app (because it’s cheaper), I’m told I don’t have an account with Pocketmags. I created an account through the website .. but now it doesn’t sync with my Pocketmags app. I’ve gone round and round via email trying to get this figured out and gotten no where. I don’t understand why there isn’t a phone number to call and speak with someone in person instead of waiting a day for each response.
Sincerely,
Frustrated.
The app needs work
by Tailgunner55
OK, so parts of the app’s features are fine but it definitely needs some tweaking. For example, when in page view mode I can’t turn 1 page at a time by swiping regardless of whether my iPad is in landscape or portrait mode. That means I have to rely on viewing 2 pages at a time in landscape mode and then enlarging the second page of the article with my fingers in order to make the size reasonable for reading.
Also, getting to the home menu after reading an article is awkward and the help section is worthless. Otherwise, it’s OK. Just OK.
Have a Problem with Pocketmags Digital Newsstand? Report Issue
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- Pulling issues faced by users like you is a good way to draw attention of Pocketmags Digital Newsstand to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Pocketmags Digital Newsstand customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Pocketmags Digital Newsstand.
