Contact Snapchat Support

by Amazballs!!!!

i’ve had snap since 2015 and i had so many memories (about 2000+) and my friend had posted something on my story that obviously went against community guidelines so i had immediately deleted it. so after about half hour of my phone being off i saw that someone snapped me. i went to go open it and it had signed me out. so i thought that someone had signed into my account from somewhere else and i didn’t think much of it. i went to sign back in again to see if it’d let me sign back in and it said that my account was temporarily locked and to go to the snap website to unlock my account. i went to the website, did the recaptcha test and signed in to unlock it. i pressed “unlock account” and then it said “your account it permanently locked”. i’ve never been so disappointed that i really lost my account over something that i didn’t even post in the first place. along with that account being locked, every other snap account i had on my phone also got locked as well. i just want my memories back at least because i had all of my concert vids, all my party vids, and i basically documented my entire life on that app only to be deleted within a few minutes. please let me have my memories back at the least.

also on a side note: i think it’s absolutely STUPID that the snap team can’t do anything to unlock accounts. u guys were the ones who created the app in the first place why would u have that option ?

by Jdh2901

For some reason, Snapchat has decided to change the story interface once again, completely changing how you skip and scroll between stories. Before, you tap the right side of the screen to go forward, or swipe to the right to skip that particular story. For some reason, the most recent update made it so you still tap left and right, but now you have to swipe up and down to navigate between stories. It’s a minor change, but makes absolutely no sense and makes the UI more difficult to navigate. Like many large tech companies, snapchat employees hundreds and clearly has run out of changes to make so they continually “reinvent the wheel” and make the UI more confusing every update. I assume part of the story changes are to get users to scroll into discovery stories (paid stories run by companies) in order to make more ad revenue, which makes sense, but is nonetheless infuriating as discovery stories are nothing more than tabloid news. I only use the app to talk with friends, and am considering moving all those chats to another platform since Snapchat is so frustrating. If you haven’t used Snapchat before, now is not a great time to get into it. Most social media companies have adopted aspects that used to make Snapchat unique (stories, disappearing messages, bitmoji) and Snapchat has done nothing since then to distinguish itself, besides becoming more annoying to use.

by Lunarworldoflies

First of all i wanna talk about snapchats customer service issue
Its ridiculous i sat here for 30 -40 min on the website trying to figure out how to fill out a request to submit a complaint and i still cant find and ontop of that i cant call you guys to figure out whats the issue

Now to talk about the actual issue
I have been locked out of my account twice now(iv read the rules bu the way) and according to the rules i havnt done anything wrong? Once in a while ill add like 5-10 people bak or on quick add? Or post a whole bunch of videos on my storys but thats fine ? But this time i was permanently locked in the middle of writing a post. I went to see the issue of why i was permanently blocked but when i clicked to unlocked it said to click “here” so i did. When i clicked it everything crashed. I did this at least 10 times and everytime it crashed either telling me my browser was acting up or my internet wasnt secure. So i went on my phone to do it another 5 times and still didnt work. Yall need to fix this along with getting a real customer service area going on.. this is a waste of time going to the website when u cant get REAL help lemme also say iv been using Snapchat for probably 6-8 years and iv only had this problem this month. Yall also need to add a feature to change ur user so people dont have to start all over