Contact myENV Support
Company Name: National Environment Agency
About: National Environment Agency is a public organisation.
Headquarters: , , .
myENV Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Read 3 Customer Service Reviews 😭😔💔
Decision makers need to be held accountable
by Bermondsey1688
1) who decided to revamp something that worked well? 2) who made the decision to release an app that clearly is much worse than the previous version? Singapore has been plagued by IT solutions (remember the virtual reality app called Batik that rarely worked?) sponsored by the government that seem like no one beta tested them with actual users who possessed independence to speak critically. This is exactly what you would expect from a civil service that operates in an echo chamber. Moreover it creates a society that can even wrap their heads around true innovation let alone knows how to produce it. Please go back to the old version. Or please support the competing app from the weather service which recently stopped working but was pretty good.
Old version was way better
by Squidsheep
No idea why NEA felt the need to overhaul an app instead of improving it. The simple classic design where you could see everything (Rain UV etc) in one neat row is gone. Replaced by a pretty but hard-to-navigate menu where you have to pull up to expand the details. GPS fail too. Insisted our current location is in Orchard and gave us weather for Central region when we are nowhere near there. Had to restart several times to recalibrate GPS. My mother also has this app and the notification badge is permanently displaying "1 notification". Classic case of fixing something that ain't broke and a waste of resources. Superficial makeover with zero value added.
App has lost its focus; More is not better
by Nicckj
This app tries to be fancy by including all NEA concerns in one app. It is no longer just a weather app. As such there is a lot of clutter that users are not interested in eg why would we use this app to find the nearest hawker Center? Why would we also use it for zika and dengue info? Do we want that type of info on a daily or hourly basis? NEA- pls take all your very poor ratings seriously and do something about it. Move away from being NEA centric and pay heed to what your customers are saying. Putting all weather issues in one clear page is a start! Hope to see some changes soon.
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