Contact Fitness Buddy Workout Trainer Support

by Ryan.Lec

I’ve been using this app for about 6 years now. I Used to recommend this to all of my friends who were trying to get into working out or looking for a good tracking app. However, overtime this app has progressively gotten less user friendly and less efficient which has caused me to back track on any of my recommendations. Aside from occasional crashing, the issues I’d like to point out most are as follows:

- Exercises are no longer in alphabetical order on the exercise list. I get that I can type it in, but this shouldn’t even be an issue in the first place.

-Workout description fields don’t save what you enter

-Custom workouts appear as “Unknown”

- Even after paying, my workout is often interrupted by ads for premium membership, as well as “premium” exercises locking out on me.

- When I start my workout, the exercise types aren’t specified anymore. For instance, “Barbell benchpress, Incline” just shows up as “Barbell benchpress”

Many of these are small but it’s just more to pile on top of the years worth of terrible updates ripping this app apart. My complaints about those updates have been mentioned by others in plenty of negative reviews this app has received.

Strange how the app I paid $0.99 for back in 2013 was vastly better than this dumpster fire that by now should be making the money to actually improve.

by Kaurivl

To start with I wish I could give this app 0 stars because thats what it deserves!!! I installed this app during the weekend and got the yearly subscription. None of the workouts worked for me on my iPhone. Sometimes app would crash in the middle of the workouts, timing was completely off and the guided instructions sometimes were unrelated to the actual exercise.
I contacted the app developer after two days and asked for a refund and they instructed me to request it via Apple. I did so, but no matter what description i put in the apple’s refund request form, I always got an automated message back saying that I don’t qualify for a refund. I contacted the app developer again and explained them that I can’t make Apple’s form to issue me a refund for your broken app and aksed them to step in and give me the money back. Sadly I never heard back from them again. Very bad app with an even worse customer service!!!!

by Idunnowhat

I have had this app for years. I paid for it back then to ensure I had access to all the workouts and would be able to track them so I could meet my goals. Now with this latest update, essentially all those workouts - now listed under “fitness buddy classics” - are locked and can’t be tracked, just because you want me to pay for Fitness Buddy Premium access? No thanks. As I said, I paid for the app and I should still have access and the ability to track ALL of those now “classic” workouts/programs.

Very poor update for those of us who paid back then and have enjoyed using the app until now. I’m kind of sad I have to start looking for another app now because I doubt I’ll get the access I had back if this app just pushes getting Premium subscriptions on every page.