Thomson Reuters ProView Reviews

Feb 21, 2018 ... Tax Season underway ... Thompson Reuters picked this time to issue an update and BAM! I can not open my reference materials because the new ProView crashes about 1.5 seconds after opening. What kind of monkeys do you guys employ to script our software?

FIX IT DAMNIT! I have clients depending on me NOW, not next week or next month, but today, Feb. 21, 2018!

Yes! Thank all that is good in the universe, my ProView is back to working! Thank you TR, but next time don’t use me as a beta tester, verify an update actually works before releasing it!

There are no page numbers and there is no table of contents to locate particular charges. If you were sitting in front of a judge who has the hardcopy you would never be able to work along with the judge because there are no page numbers or similar content which exists in each of the physical hard copy volumes. Will be voiding the electronic service and order the hard copy. It is very surprising that Westlaw could not figure this out on it’s own. All Wessler had to do was simply copy the hard volume exactly as it is

I just go off the phone with the “Tech Support” that “did not work in the ProView area,” but knew I had to erase & re-download.

It works now ... although I had to waste a 1/2 hour of my day to figure this out & my app hasn’t work since I updated last week.

Given that we pay as much as we do for ThomsonReutersProView, you’d think these folks would at least give us a heads up.

ThomsonReutersProView has become useless. Have deleted and reinstalled, rebooted etc. It loads one book, then crashes, and continues to crash on opening. The only way to read a volume is to disconnect from internet (airplane mode). No longer workable. This was once a very useable app and I made purchases based on its reliability at the time. The current situation is unacceptable and I will seek out other publisher’s solutions.

OMG. So I saw the response ... reinstall.

Did the developers NOT READ MY REVIEW?? Highlighted the part where I did that already and did it yet again ....waste. Of. Time. My time.

I have never been get ThomsonReutersProView to work consistently for the entire time I have subscribed to the Ritter Group practice guides(about a year or more). ****Removed, reinstalled******, stood on my head, summoned the spirits from the sixth level of purgatory, spent HOURS on the phone with head-scratching CSRs and engineers who are completely dumbfounded at the fact that it crashes on opening. All. The. Time.

The volumes aren’t cheap, and access SHOULD be ideal on an iPad. But no.

Will not be renewing

After yesterday’s update it keeps crashing immediately after opening the application. Can you please fix it.

A great way to access my legal content.
Especially appreciate the ability to download my content for offline use.

Thank you!

You can open and search, but once you click a search result ThomsonReutersProView crashes. Online version is not much better. You can get to the ebook, but you cannot type anything into the search field.

Waste of time and money.

There was an update for ThomsonReutersProView and now it won’t stay open. I paid hundreds of dollars to view my ebooks on my iPad and now I can’t use this for my tax appointments. Hope they resolve this soon.

Since recent update app is no longer working. Tap app to open and it takes you back to the ipad table top. Had to long in through site.

After the update, ThomsonReutersProView crashes. Contacted the company repeatedly with no response. Expected more from Thompson Reuters. Very disappointing.

Just installed latest update and now I cannot open ThomsonReutersProView . Hopefully, it will be fixed by tomorrow.

Crashes immediately

Thomson Reuters / West has screwed up yet another acquisition, this time, O’Connors. Throughout the commentary there are hyperlinks to rules, cases, other books. While it’s expected that such links to non-owned resources would/should cost extra, references to even the rules themselves (contained in the Appendix) do not function as makes sense. For example, a reference to rule 269b ought to merely take you directly to the rule located in the Appendix; it does not. Instead, it takes you online to link to a West resource that you must subscribe to (more money). Why would this be since the rules themselves are located within the O’Connors book?! This is nothing more than a money grab. The claimed benefit of ProView is the ability to access and search a software version of the O’Connors book. Clearly, it does not do that and is a misrepresentation of the offering. It is instead a lure to get users to subscribe to other West resources are more cost. I might as well use the physical version that doesn’t “link” either. The only value to the ProView version of O’Connor’s is that it adds no more space and weight than you iphone, ipad, or computer.

DEVELOPER RESPONSE IS FALSE. While you can navigate via the table of contents to sections of the commentary, clicking on any TRCP or TRE reference is linked ONLY to online access and NOT to the Proview Appendices for these rules. To make matters worse, while the hard copy book has all rules in the Appendices, the mobile app does not and the only way to access each rule with the appendix is to go to the beginning of the rules in the appendix via the Table of Contents, then manually scroll through each page one by one. Try accessing Rule 192 this way, it takes forever! It makes use of reference to the rules worthless.

Bottom line, Westlaw (Thomson Reuters) is terrible company that scams its subscribers into these O'Connors Proview subscriptions by not providing any examples or trial period. Why not? Because they know no one will subscribe to it bc of its poor functionality.

Westlaw continues to bill me for this garbage and has made no attempts to resolve these problems. I will tell every lawyer I know how terrible ThomsonReutersProView is. It will be my goal to prevent any others from making the same mistake, unless and until Westlaw resolves these problems, and puts a decent customer experience over their own greed.

Finally, in their Response to this review, they provide a link for further communication - haha, it does not work! Westlaw Developers are clueless. Either they don’t try their own product and links or they are part of the problem and the scam. This borders fraud. I’m not a class action attorney, but perhaps a class action should be brought.

Unfortunately my one pass login doesn't work and yes I used the correct information

The new 2.0 is a great. ThomsonReutersProView is faster and the interface looks much cleaner. A very intuitive, polished eReader. Easy to keyword search, navigate Table of Contents, and annotate.

You have to register it before you can use it, which they never tell you. Very painful to figure out how to use it. Definitely not user friendly.

Terrible update! App now crashes on launch! Please fix quickly, as this had made using subscribed electronic text unusable.

Poorly designed. Many dead ends. Not worth the space it takes up on your device. Even this review process is flawed.

Easy to use, all i need as a tax preparer!