Lookout Life - Mobile Security Reviews

by Taja711

I have been trying for over a hour to unsubscribe by following the instructions posted. However, there is no way to do so. I have sent a message and will wait to hear back from your company. It’s rather ridiculous not to have a customer service contact number. I will screenshot this just in case it will be needed later on down the line if I am not able to cancel this subscription before my free trial is over. If worst come to worse, I will cancel my credit card and get a new one. Not sure about the service that this provides but I don’t like the fact that I have to keep LookoutLife running in order for it to remain working. I rather not have to do that as it runs my battery down very quickly.

by TigerRod

Horrible Customer Service! The person I spoke with wasn’t even familiar with the product. She didn’t even know what the “Safe Browsing” function was and how to set it up. Every answer to my questions was “I can’t do that, you will need to email support”, and the number I dialed was a support number that was given as a result of an alert I received on an email I received 6-years ago! Also, before she helped me, she told me she had to ask me some questions to verify my account. All she did was ask my name, my address, email address, and my phone number linked to the account. Not once did she ask for a pin number, my password, or the last four of my social. You would think for a security based software company they would require more information than standard info that anybody could’ve given them... hmmm...

by Archedeyebrow

I had been using premium Lookout for two years. The first year was great. Very helpful and informative. Worth the $99. However the past year it would update me on leaks of my information, yet not the sources. Only the date the leak occurred. I’m talking about serious information. I called, because this is what you pay $99 for. No help at all besides to say THEY knew the source of the leak (the Dark Web!?!) and had nothing else they could tell me. WOW! I’m not computer savvy but isn’t the Dark Web something that is only used by the truly sick-minded people in this world that know how to build a computer to get into this sort of website?
That aside, Lookout was no help at all with this disturbing situation. How were they able to have this information yet it was not listed on my notifications of source of leaks? What was I paying $99 for? Thankfully, after many emails, calls, etc. I was able to receive a refund. This one is NOT easy to get out of once you are “locked” in so please use caution if you plan to use their “premium” services.

by Dj K-SlimDC

Lookout used to be a product of moral good, willing to protect ALL devices from cyber threats. Now as Lookout have made their claim to fame, their services have dwindled to dust. Ethical and Non-Ethical hackers both agree, Lookout Mobile is easy to bypass and doesn’t protect your devices from threats as their key service has been removed, malware protection. With Lookout, no matter if you have premium or not, your device will not be protected. Malware removal tools and threat detection have been removed from service all together. What do you pay for?… Data Scans. Scanning the internet to see where your information is. Other competitors do this for FREE. Lookout only provides you with a notification telling you when a new update is available for your device. Your device has this feature built in so why would you need an app for a notification? Save device storage space and remove and stay away from LookoutLife and similar apps. A brand is only as good as the services they provide, you won’t be getting any from Lookout, inc.

by Swoosh2020

I misplaced my phone on a Friday night. Could not track my phone through lookout. I set off the scream feature from Lookout to try to find it. Turns out, my phone was left at a restaurant in a casino - I was only able to locate it through a *free google map location sharing with a friend. We retrieved my phone the next day. That following night when I was in bed asleep, my phone started screaming and woke me up in a panic... Lookout was completely useless to tracking my phone and it took a long time to execute the scream. I'm thinking why pay for this service when it doesn't work? I've had lookout premium for years but it's seriously slacking and doesn't make me any happier that it only tracks my phone a day later and scream sounds at the most inconvenient times and very alarming to myself and those around me. This is not the first time I've had to rush to turn of the scream days after I found it through another source.

by BeckVaughn

This is an updated review:
I started using the base subscription on my new iPhone 11 on May 22, 2020 and was undecided on whether I wanted to upgrade or not but then realized the next month, June 22, Lookout updated my subscription without my knowledge to the “premium” package. I decided to keep it since at that time I wasn’t having any issues (that I was aware of), however, the next month, July 22, Lookout did it again and updated my subscription to “premium plus” without my knowledge or contacting me.

Frankly, if LookoutLife worked well I might have chose to upgrade my subscription MY SELF but it doesn’t. The VPN keeps disconnecting, I’ll get false alerts and it doesn’t show me further information and some sites are still able to see my location. Most of all... the fact that Lookout goes into your account, upgrades your subscription and takes out automatic payments without your consent is sneaky and utterly absurd.

I started using a VPN after my previous iPhone was hacked and the people were threatening me. This VPN is supposed to keep me safe from creeps but now I’m not even safe from LookoutLife which is stealing my money right from under my nose? Needless to say I am livid... but I am forced to continue using it until I can find another one that is trustworthy and does its job as described — lesser of two evils I suppose.

by Dalejrrocks04

I have been using Lookout for a few months. I liked it and felt good about upgrading to Premium. It worked for 3 months just fine. A month ago I would unlock my iPhone and try to open the web browser or Facebook etc and I couldn’t connect. I’d toggle the Wifi off and on. I also would toggle the VPN. I reset network statistics. I forgot network. I tried everything for a month. I used all my phone data. I’m not very tech savvy at all. I found out if I unlocked my phone and turned off auto lock and left Wifi connected for roughly 3 to 4 minutes I could get into any app easily. I was really frustrated so today I thought could it be Lookout? I deleted LookoutLife and immediately I could unlock my phone and it would let me get into any app needing the Wifi. I’m not sure what changed after everything worked fine at first but I canceled my subscription immediately.

by Rickstermon

I have used Lookout for years, ever since I purchased a smart phone. I use it on my iPhone and iPad. Recently my Lookout app would pop up and listed it as “Basic”. I have always paid for the Premium version and LookoutLife listed on my iPhone all the times I paid for LookoutLife . Their website provides instructions to cure this issue.

So I uninstalled it as directed then reinstalled it, signed in and it lists all my payments differently and I still do not have it back to premium. Even tried to repurchase it and LookoutLife will not allow me to upgrade. Sent in a request to tech support but have not received any information back except for a case number. Frustrating. This was a pretty good app. (Update) - still cannot purchase premium and cannot get adequate support to make the purchase. I don’t want to stop using LookoutLife but it looks like I may not have a choice. Disappointing!

by Truly Not Happy!

Hopefully this reaches the Lookout Team because I have had LookoutLife. on BASIC for years without issue on my phone . Recently I upgraded to the PREMIUM Lookout Security for $40. Since they put on the VPN to supposedly upgrade I have had nothing but problems with interference on my Home WiFi . I would love for this to be rendered by Lookout since I spent Hard earned money on this (Premium) upgrade! But unfortunately I have yet to find a actual Contact Phone Number to physically talk to a real person. This is extremely frustrating and disappointing!!! I am not a Satisfied Customer at this point, like I was before having the BASIC Plan- ☹️

by Dayjavuu

I like it so far, it seems to still be working! Actually I’ve had LookoutLife for the last five maybe six years now, I’ve only lost one device ipad but know exactly were it’s at! It’s at the Denver International Airport. When I was working I accidentally set it down at the B concord, after the bus picked us up I realized I left it behind. I went back to retrieve it, it was gone! Using my iPhone I had found someone who had taken it, realized they couldn’t get into it and it was lock. The dropped it into the water runoff sewer drainage what ever you want to call it. The next day and even days after I kept asking the city if it could be retrieved, knowing now the battery had run out, at first they said they’d look into it a week later, they said it would be to much to get to it, yes it crushed me, two weeks later my phone was stolen before I could set up an other device to find it. 2700 photos and lots of memories down the Denver International Airport toilet! I can’t blame anyone but myself. All in all yes LookoutLife works wonderful and I’m still using it today!

by Deauxboy

My favorite feature was the out of range alert on my Apple Watch. Then awhile back it quit working. I recently misplaced my phone, leaving it behind at a store. I was several miles away when I realized it. Why did you remove the out of range feature for the watch. This is the main reason I installed LookoutLife. Maybe I would not have left my phone behind at a store if it was still an active feature. This used to be the best way to keep up with my phone being proactive. Now it’s useless.

Was Hoping you’d bring it back. Now considering canceling the premium subscription.

by Coolroger07

So LookoutLife does help me stay secure, but as of late, it the background it has taken up 70% of my battery usage, it is draining my battery and it might be causing it to age a lot quicker, I don’t keep apps in the background running, but LookoutLife still drains my battery regardless according to the area in the settings app under battery. Not too long ago I didn’t have this issue, even with LookoutLife . My maximum battery life has gone down 14% now, my battery lasts for a lot less amounts of times, and I think it’s LookoutLife, considering it’s using 70% of my battery over the last 10 days, while not even being in my recent apps that have not been closed yet.

by Ednakk

I like that LookoutLife will remind you your operating system needs updating way before your phone does! I appreciate the importance of maintaining security on the internet, but when a general alert happens such as the latest SMS scam and I’m reading the information to educate myself and get interrupted, why is it the information doesn't stay available or can't be retrieved after LookoutLife times out? Why is there no area to read about current threats? That’s my critique … when fiscally unable to have the premium level, having the knowledge to at least be aware is very important!

by Porsche Porkchop

This FREE app is indeed completely free of charge with absolutely no hidden fees. LookoutLife does offer an upgraded version for a small fee if your not content with the free, basic service but the basic service (which is FREE) has always served me well. LookoutLife is excellent in my opinion, it’s worked great for me and my iPhone. Its nice knowing I’m being protected while I’m surfing the internet and it’s especially comforting knowing that it’s completely free of charge because like so many, I simply can’t afford another monthly bill added to my monthly expenses. I’d recommend it to anyone and everyone. It’s an excellent peace of mind knowing my me and my cell phone are always protected plus LookoutLife notifies you of any breaches within your email address etc. LookoutLife also notifies you of any system upgrades or suggestions to better fit you and your cellular device. LookoutLife also offers many other excellent options for keeping you and your sensitive, personal info safe & out of the prying eyes of thieves/criminals. 💚

by Greergma

As cyber crime has intensified through the years, Lookout has been on my devices as my own little Jedi Warrior.
I, originally, signed on because, let’s face it, I‘m a bit of a flake and kept “misplacing” my cellphone. At one point, we were in Louisville, KY and had gone out to dinner. In getting back into the car, my cellphone slipped out of my pocket. When we got to our motel, I realized that I did not have my phone. ( I hit my panic button because my husband was in University of Kentucky Hospital’s CCU and that was the number that their staff had to reach me ). I went on the Lookout website using my Son-in-law’s cellphone and they not only located my phone, they locked it down so that nobody could use it. Next day, when the restaurant opened, we retrieved my phone. Someone on their Wait Staff had found it lying in a puddle of water in their parking lot and, immediately, returned to the restaurant that was closed and placed it in a plastic baggie filled with rice. Thanks to Lookout and an honest young waitress, my phone and I became one again.
I have counted on Lookout to locate my “lost” ( I prefer to think of it as “temporarily misplaced “) cellphone numerous times throughout the years that we have been BFFs.

by TBHunterLady

“I’ve used Lookout since 2013 and over that period of time it’s protection has consistently increased. LookoutLife has lots of bells and whistles and in my humble opinion, is the best security app on the market today and it’s reasonably priced too (even for it’s premium protection!). Lookout has exactly what you need for every level of security you’ll ever encounter and it’s format is simple and straightforward. So, have a little blind faith in my mini-review and give it a shot - I promise that it’ll never let you down!”

by Lookout User #1001

I have had the free version of Lookout for over year now and it never found anything on my phone that what be a threat to me and my files. I wonder if it’s actually working in the background or not. One would think that a phone being used every day for over 365 days that something would be harmful to my files or accounts. The only thing I can actually say is that it does remind me to install the latest and greatest operating systems update from time to time. Is there I file I can upload to test if Lookout is doing what it claims?

by Steve Athletic Trevor

If you have a subscription to Lookout Premium on an IPhone and you reset the settings, Lookout app may generate basic (free) Mode without Internet security on. How to FIX THIS: Uninstall Lookout from the home screen. 3D Touch turned on the long press the Lookout Icon. After uninstalling, and iPhone message will appear saying manage subscriptions. Go to that, go to back button, and close yet then go to LookoutLife Store, sign into your app store with the iCloud ID, and re-download lookout. This will bring down the premium service that you had purchased it just needs to be set up again with your login.

by Mypurpleplace

I have been happy with it. LookoutLife will tell me when my phone is in need of an update. The Notification is easier to notice on the device than the system software.

The other feature that I’m glad I only needed once but it was a life saver was Device Location. I lost my cell first time & only time when a family member ended up at the ER. I was able to login in using someone else’s phones internet. I just went to my account & found my cellphone. I locked it out so no secure info could be stolen. But I was able to see on a map that the phone was still on the hospital grounds. I found my phone within 1 hour. Now that’s an app worth having.

by Sprinting Away!

I’ve been using Lookout for 3 years or so. They will notify you immediately when things are “not right “! My phone has been hacked for the same amount of time. With the alerts they give you. If it’s a KNOWN HACKER, meaning, someone you probably know and by the information they give, I. E., your sims card has been taken out of your phone. Followed closely by another alert stating your sims card has been placed back in your phone, or a sims card has been replaced back into your phone. Geeez!!! That means they had my phone in their hands. 0h! At 2:00:am or 0600am, that about narrows it down doesn’t it! 🥺😔NOOOOOOOOO! Not another betrayal.!😡That’s a whole different story in itself! Bottom line! Worth every cent!!!! Blessings to you all, Jennifer Doviak, RN

by Agape-Love

So, here we go again. I have been contacting lookout for about two weeks after I made a purchase for there premium plus plan. Days went by nothing. So, I paid for something I couldn't use. Anyway finally on the 2nd of this month lookout reached out via email to tell me they don't see the purchase,which I paid for. A day goes by after giving them what they asked for then to tell me early this morning that I have to talk with iTunes since it's a problem on their part. Spoke with iTunes, for them to tell me the same thing Lookout Rep mention. I have had Lookout for 5 years for my iphone and my Samsung. I must say for no one to find a solution to this problem is beyond me. And provided my proof of purchase. I'm moving on.

by Lookout User

I used to love LookoutLife and recommended it to all of my clients, but now LookoutLife says that my iOS is out of date and needs to be updated to iOS 99.0. There is no 99 iOS, we’re still on 12. I have reset my phone several times hoping it would reset Lookout, but it didn’t. When you go to Support within LookoutLife , you do not have any option for contacting support, only to search their FAQs, which from what I was able to find, doesn’t seem to be listed. You cannot have a security type app without the ability to contact the company for support. It’s just bad business for an app that they clearly aren’t truly keeping as updated and aware of issues as they have led the public to believe.

by Agheys

I’ve purchased LookoutLife two different times. The first time, my phone was hacked and all sorts of personal info stolen. Lookout claims to have no record of that account.
I repurchased again on new Apple ID and have tried to file claim three times after identity theft and when I needed to hire an attorney and get assistance. I’ve had no response from emails I’ve been instructed to send and Lookout’s reps I’ve spoken to say they can’t do anything. Where’s my $1 million protection and assistance I’ve paid for? The last time they claimed the breeches occurred prior to my service. Yet, I had this service not months before a breech notification ever showed as having occurred years ago? And one was in June when I definitely had LookoutLife . What’s even worse is now I can’t cancel the membership!

by My Gift Go-To

I don’t know what the heck the deal is here but I can’t even create a dang account on this site!! First of all a long time ago I had an account . So I reset the password and went to add the device because of course it was telling me it had no device!! Well every dang time I tried it said I needed to log in which I was!!! So I logged out and logged back in, same message I needed to log in to add a device. Aaaarrrrggghhhh So then I went into my old device in LookoutLife and tried to manually type over it my new phone. Not happening!!! I give up and I am MAD!!! I have wasted time and energy on this STUPID website/app that some dumb %#! developer had no idea what he/she was doing and I am still back at square one, UNPROTECTED!!! Don’t waste your time on this dumb app!!!

by HEIP ME CYBERCRIME

Help I’ve been high jacked been trying to download new system on my iPhone if it cannot do so I will be in touch with I.P.D. And keep my appointment with someone to put a end to this mess once and for all it’s been at least 7-12yrs and I have 12note books full on names dates Ip # Mac addresses have no problem handling them to police and very important person a few blocks away from me walk if I would have to! I have been trying to get out to lookout to report this information but I have no internet!! I should tell you he was listening when I was typing most of the time when he see that I was trying to tell you what he was doing he hides. I sure that is what he is doing now. But it’s showing send for now pray you are getting this message

by No1Tyebah

I've used LookoutLife many times with purchased phones that provided LookoutLife for free. I also did the in-app purchase Everytime for the premium..........
Unfortunately.................
(SIGH........ Hmm.)
This makes me sad and mad because why?
Because the last phone I had, I tested out the locate phone option for 2 different phones I had linked to LookoutLife and I was highly disappointed! Then realized.... So Everytime I paid for in app purchase.. it would of never helped me find any phone if I actually looked to LookoutLife for REAL HELP in locating my devices.
Second thing I will add is the LookoutLife keeps telling me that lookout security can not warn me of safe WiFi connect. I did EXACTLY, what it said to do and the last thing I'm suppose to do in order to get the setting right..... THERE IS NOT an option to select "notifications" and then neither is there an option to"allow notifications".

WISH TO HEAR FROM SOMEONE SOON TO HOPEFULLY PROVIDE AN ANSWER FOR EACH OF THESE ISSUES BECAUSE THEY AREN'T ACCEPTABLE WHEN MONEY IS BEING SPENT AND BOTH PROBABLE

by Privacy#1

I’ve had LookoutLife for years (the free version) and just recently upgraded to include Safe Browsing. It is well worth the $2.99. a month. They alert you instantly to malicious sites and block them. Though nothing on our devices is completely safe these days, I feel more secure knowing I have Lookout protecting me. I have iPhones and a iPad and you can’t use the usual security/virus protection such as McAfee, Norton etc. I believe these Apple products have built in security, but having Lookout is an added layer.

by Forgetful Charlie

I’m really absent minded and have left my phone and tablet at a few restaurants and in my home, using the location and scream Lookout has located my lost and misplaced mobile phone and tablet many times. The last time I lost my phone it was off so I upgraded my service which permitted me to lock device and add a reward message which resulted in getting my phone back. The $50 reward and locked phone saved me $1k in not having to buy another phone

by Dsw2988

I first heard about LookoutLife on 60 Minutes (CBS). The free version of LookoutLife is awesome, and the price for both upgrades available is absolutely reasonable. It notifies me when ANY service I’ve subscribed to has been breached w/some fairly detailed info regarding the nature of that breach. The function I’m particularly happy with, is that Lookout tells you when any WiFi Network you’re using is safe to use. This has come in handy numerous times. I have upgraded to Premium Plus; and again, I love LookoutLife!!!

by Freyja-Ann

LookoutLife does keep your stuff safe and you up to date on anything that needs addressed. * Make sure you check your subscriptions to see what your being charged. I was somehow charged 9.99 when I only approved the 2.99 a month subscription. I was refunded, so all is fine. I am watchful so I caught the issue but many do not catch these charges they may not have approved. That adds up with all these subscriptions online and offline that most of us have.

by SprintAdam

Have been using premium plus for about 2 months now and absolutely LOVE IT!!! It’s solid. Not just an antivirus, but also provides secure WiFi, a phenomenal VPN, covers you up to $1M in fraud protection if your identity is stolen and compromised... I seriously could not ask for an all around better program! As a Sprint representative, I decided to give them a try since we partnered with them and they have not disappointed! No more Tunnel Bear or Kaspersky! Lookout Premium Plus all the way!!! 😀😀😀

by Lupejean

How am I supposed to be able to have this program is it won’t download new software because there is no room. I have removed everything I can and still not enough room. I pay you to protect my software and what good are you if I do what you ask and the storage says still not enough room! I am not removing any more ....you tell me now how to get more room without deleting things I use everyday!