VPN & Antivirus by Kaspersky Reviews

by Vdb01

If the product doesn’t for you, take my advice and get a refund right away, delete the product and try something else. I’ve worked for months with them on one issue after another. I can’t even say their customer service is “bungling”. It’s just a pretense. They “can’t” even give me a refund, because the refund mechanism doesn’t work. I’ve deleted the product from all devices and have something else that WORKS. My advice is to look elsewhere for a vpn.

by Mitupogo

What happened? I’ve had Kaspersky for years. They used to provide great service, at least on my PC. Now, I’m asking for help on my iPad. They emailed me a long series of instructions to get a report to them, and I tried to follow them. But nothing on my iPad was like the instructions. I contacted them back, and got the same instructions...believe me, I made sure to follow steps...no luck. So finally They offered that someone from tech support would call. “But not today.” So I made a phone appointment. Made sure to tell them my time zone. They called several hours late when I wasn’t home and able to do it. I made another appointment...they didn’t call. Today I contacted them again. They offered a tech support call “in an hour”. I requested a supervisor. They promised a call between 30 min to one hour. That was 3 hours ago. I pay for the Total Security package for 3 devices. I am so frustrated that it looks like I’ll have to change companies. I used to recommend Kaspersky to everyone. No more.

by Aiyahyah

Kaspersky I know you are highly rated but from my experience the Kaspersky customer service is below any other that I have tried. For any customer that reads this review I would like for you to look at bitdefender,Nord , Mcafee or anywhere else besides kaspersky. If you want to ask any questions you can’t use their gethuman function and the calls and take forever. I Waited close to three hours to ask a couple of questions but they still didn’t pick up. Unless you are into waiting 3+ hours for customer service I do not recommend kaspersky. Their protection is decent but still not worth for the lack of customer service. It’s overly expensive for something that has this bad of customer service.

by Ben Ascend

Installed, was excited to have something looking out for me on the iOS platform, and then started having issues where I got knocked off of all WiFi networks when I turned off my screen. Spent hours troubleshooting my network settings and the physical router equipment. Two days ago I uninstalled and haven’t had an issue since. In theory VPNAntivirus provides a much needed service. In practice they periodically made my phone useless in an area where WiFi is my only option due to poor cellular connectivity. Afraid this is a deal breaker and for all the good the rest of the service provides, I can’t have this on my device - which is a shame.

by ConfusedShopper

I just purchased a subscription and was able to scan and clear cache data regularly, had an issue with my phone, purchased a new one and when I signed in app on new phone it wants me to pay for another subscription when I still have 340 days left on the one I just bought. The only thing that works is the VPN nothing else. My account and my phone number did not change. Disappointed

by IbrahimMalik

I recently installed Kaspersky on my Macbook Pro, so I saw the Kaspersky app on VPNAntivirus store and I decided to install it on my iPhone XS Max as well (although this is not an anti-virus, there is none). After installing it, I noticed that my wifi kept on disconnecting and connecting again during standby. For 2 days the phone kept on doing this and it became very annoying. After trying every solution I could find, I was ready to factory reset my phone but then I realized when it all started happening. The real culprit was VPNAntivirus, as soon as I uninstalled it, the wifi became stable! No issues at all. Developers, please take notice.

by Puzzledn'Perplexed

Don’t let them fool you, they are now and have been aware of the WiFi Connectivity issues for a very long time and have failed to do anything about them on a company wide scale!!!! It’s completely reprehensible that they can charge so much money for a subpar product that causes you to want nothing more than to delete it from your phone as quickly as possible and get a refund! Getting ahold of them for real assistance is about as easy as trying to climb Mt Everest with two broken legs, thus the refund request! (Complain here, they begin the long process of their so-called help.)
If you don’t mind having your phone lose its Wifi connection every time you’re not actively using it for 30 seconds or more, then go ahead and see how bad the other services are in the phone package, BUT...if you want to save yourself from a tremendous amount of aggravation, look at the competition!
“The Russians Are Calling, The Russians Are Calling,” and they say run as fast as you can from Kaspersky!

I’m deleting and taking the loss (ouch$), I can’t take it anymore!

by Praetorian2000

I installed this on my Ipad because i was thinking of getting it for my computer. Installed it at work connected to my job wifi and all was well. Went to the gym where i connect to their wifi to listen to apple music. I got a pop up the wifi was not secure. That was great. What wasn’t great was that there was no option to go ahead and connect anyway. I had to remove VPNAntivirus , tell the Ipad to “forget this wifi network”, and then sign into the wifi all over again. Kaspersky is NOT what i want.

by Queen El

I agree with these other reviews in that one should not have to pay extra for a service especially when you’ve already purchased it under a family subscription! Why pay for something that does not work or always turns off!!...that is no protection as far as I’m concerned! I think greed IS the problem as well as non-functionality! You can do better than that Kaspersky! And why is customer service in Malaysia when it says it’s in the state of Washington, United States?!?!

by Max_deroh

I am a little confused. It says in the description and the first review about scanning for viruses. This did not do this at all. Instead it asked to put in my emails to see if it had been breached. This can be done on other governmental websites for free. I don’t get what this product does for the iPhone at all. If I could give it zero stars I would. Do not bother with this.

They responded back with “its called account check”. All this does is see if your email was used before or had been hacked. This is absolutely not an anti virus program. Don’t waste your time.

by User24615

I paid for Kaspersky Total Security for 3 devices, but it really only protects one device. My computer. I used to be able to scan for viruses on my iPhone and it’d tell me when I was jeopardizing my security or anything. I checked in today after noticing I don’t get notifications anymore only to see that I had some free version (Kaspersky Security Cloud) that doesn’t even scan my device. All it does is give me a password manager, VPN and an account checker to see if I’ve had a password leaked. All of which I had already for free so they’re not useful to me.

I am considering switching to a different program when my subscription finishes. I do not like that they changed my features during my subscription (they could’ve waited till after and gave me a chance to switch to a different subscription or something). I did try to put it back to make sure I wasn’t doing something wrong but I see that Total Security is no longer even an option for iPhone anymore.

Kaspersky is a good program. They removed some really complex viruses off my computer that was affecting its ability to function for MONTHS. But the sudden change to the security on my iPhone, treating me basically like I haven’t bought a plan and prompting me to buy one everywhere is highly irritating. I do not want two separate subscriptions to the same thing.

by Alex99801

The hardest part of using the Kaspersky antivirus software is that I had trouble downloading it and every time I start my computer or mobile phone I have to manually check and get it to start. I think it should start automatically every time to make sure we are 100% protected every time.

by Mete Adli

Hi. I signed in with my kaspersky total security account that I have been using on my computer for years. When downloading VPNAntivirus I also downloaded password manager. It said I have premium subscription but when I download VPNAntivirus it makes me use free version and tells me to upgrade to premium. I don’t want to pay extra for something I already have. Please help.

by <thats My Review

I really really love VPNAntivirus it has my phone clear of virus and it really helped me because my iphone said 39 viruses were detected!! I freaked out and i restarted my phone and downloaded VPNAntivirus to see if it would clear my phone of viruses and it worked! The only thing is that you have to pay to verify if your information got leaked in other emails. But you can still see if your own email info has been leaked so its still good! Also secures the internet connection and sends notifications if theres any suspicious activity in the phone. 100% recommend

by The Virus Killer

My phone had a few viruses in it and my battery was dying fast then I downloaded VPNAntivirus, now my battery does not die as fast. This is a great app for you to us if your having problem with viruses

by Wdegg

Cloud Has keep my computer and phone safe from all outside hackers. It is always working in the background so I never know when I am being attached. Thanks for the awesome job you have been doing.

by U.S.A. Citizen

I have both experienced and read thousands of traumatized innocent victims devices being hacked . I personally have been through 20+ phones and computers until subscribing to Kaspersky . I can finally sleep at night .

by 123🚘Scottie###

I have been a fan of Kaspersky for a long time, but it does take some time and attention- and a level of expertise to negotiate the initial set up and weekly /daily updates. But I do have a sense that it’s on top of current threats and deceptions! I’m sticking with it, along with startpage for my searches.💪

by Domobmx101

I always had problems with security management sites but this one so far has been the best I ever used. It’s worth every dollar I been using it a year plus and your data and passwords are worth much more than what they charge and I can’t go on enough the important of internet security. Please try I promise you won’t regret this decision!

by MarieGranny

I’ve been using Kaspersky since 2010. It’s always kept my computer and my devices safe. I’m just a little stressed because I have already purchased the Internet Security and I keep getting messages that I have not renewed the Total Security, I’m not buying both . I think one is enough, I’m not a big user of all of this technology. One should do the job, stop sending those messages.

by Andrew Roller

Everything went fine, until I found a note in my e-mail inbox asking me to confirm my e-mail. I then got caught in an endless loop that kept asking me to agree to their terms of service. (Which I agreed to, repeatedly.)

The downloaded app makes no mention of protecting me from viruses. I had downloaded it hoping for virus analysis and protection.

As I cannot figure out how to complain to Kapersky, I am complaining here. (Their tech support landed me in an Error page.)

by Anonymous913036

I just paid for the Kaspersky Total Security package. According to their website, that subscription covers PC, Mac & Mobile and “Secures your compatible devices, in any combination.” However, I signed in to my account and now it’s saying I have to pay for the protection on my mobile device separately, as it is a completely different subscription. Livid doesn’t begin to describe how I’m feeling right now. I would recommend Bitdefender, which in hindsight I wish I would have chosen.

by Jovany_a

VPNAntivirus is awesome everything about it is awesome and the only trouble I have with it is that it slows things down but I y’all could fix that I would be truly grateful and other than that VPNAntivirus is incredible

by Febvs

Ease of use and total family protection on all their devices is a tall order. Kaspersky does the its suite. A few VPN connectivity issues from time to time but solid overall. 👍🏻👍🏻

by Wesbrilhante40

Best anti virus app I’ve ever used since I started using computers and now move to iOS had to keep loyal,great company and always great customer service I truly recommend and don’t really think that is any competition as far as anti virus for pc and cell phones!

by Hydromatic7000

I am writing this review to let people know that Kaspersky, although a Russian software developer, and with all of the crap going on with President Trump and Russian collusion (thank you President Trump), the VPN software works beautifully on my iPhone and iPad. I have connected to unsecured networks and my devices stayed securred.
Kaspersky Internet security suite hasn’t let me down yet.

by Ana123828272

My Apple ID account was hacked and they went to adult websites and when I finally got my acc back it said my phone was 28.1% damaged and if I didn’t do anything about it I was at risk. VPNAntivirus helped me a lot!

by AwesomeG101

Thank you for making VPNAntivirus I had a virus and it said it would get my SIM card next but I used VPNAntivirus and the virus is gone!

by Palousern

Great application. The only problem I have is that it seems to slow everything down.

by Weather Beagle

Kapersky always warns me when I have an infected email or an infected attachment. Then it gives me the opportunity to block the sender and delete all the infection. Kaspersky has our backs!